Review the Shop@UW Tips
For Customers with Order Status Questions
Some customers have reported to the Shop@UW customer service team that the vendor is not able to find an order in their system. Only in very few cases is this truly a failed order. When contacting a vendor for the order status, supply the “purchase order” number and verify that the vendor is looking for a “purchase order” number in their system. The "purchase order" number is composed of a MD account number (MDXXXXX) immediately followed by the Shop@UW order number (PVX0000000000).
Use the "Outstanding Orders" link on the Shop@UW store lobby to determine a "purchase order" number; see an example below:
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