Time to Review Merchandise Return Procedures
Procedures for returning merchandise are outlined on the Shop@UW Return Policy webpage. The shipping address determines when following instructions under Scenario A or B. For Scenario A, within the UW-Madison MDS Merchandise Distribution and Delivery service area, review additional return instructions about Staples merchandise. Be sure to submit the additional online request form and follow the return procedure so that the MDS Merchandise Distribution and Delivery service is alerted to pick up the return package from your office or building’s truck dock.Please note the additional information about the Staples punch-out online return function. Under the “My Account” dropdown link on the Staples punch-out, use the “Online Returns” link and then find the “Return Items” link in the order information line. Fill in the information found on the Staples punch-out webpage and click on the “Submit Return” button. The user will receive confirmation of the return. Obtain a photocopy of the information from the return confirmation and include it inside the returned package.
Old Hosted Staples Items: Do Not Copy Into a New, Active Cart
Users may not copy items from an old Staples order or old shopping carts with Staples hosted item numbers into a new, active cart. When a cart that contains old hosted items is submitted, the PO will fail and Shop@UW customer service staff will contact the customer about the failed order. Customers will have to log into the Staples punch-out, search for items in the punch-out, add the items to the active shopping cart, and submit a new order.
Shoppers may want to consider using the Staples Quick Order form found on the punch-out site. Item numbers and quantities obtained from an old order or cart can quickly be entered into the form and added to the punch-out shopping cart. If the item number has become invalid, the shopper will not be able to enter it into the cart and therefore avoid a failed order.
Create Personal Lists for Staples Punch-out Items
Personal and Shared Favorites that contain items from the old Staples hosted catalog are no longer available for use in Shop@UW and therefore cannot be added into a cart. The old folders with Staples items are still there but are hidden until the user clicks on a check box in the Favorites display window. Please find the checkbox called “Display items that are no longer available.” Once the checkbox is checked, the old items are visible so users can make a note of all of the old Staples item numbers and use them to create a new Personal List on the Staples punch-out. See downloadable information about Personal Lists in a handout at http://www.bussvc.wisc.edu/shopuw/links/Staples-punchoutShopOfficeSupplies.pdf.
Ann Kimber Retirement from MDS
After more than 7 years with MDS and 11 years in State service Anne Kimber has retired. Her last day with MDS was July 5, 2016. If you previously worked directly with Anne, please forward any new customer service requests you have to our shared inbox at ShopUW@bussvc.wisc.edu or call our customer service department at 608-497-4400.
Ordering Custom Stamps from the Staples Punch-out Website and Other FAQs
Please review the list of FAQs about the new Staples punch-out website within Shop@UW. As a result of the Staples conversion to a punch-out supplier, shoppers are now able to order custom stamps from Staples. The “Customize” button for custom stamps allows shoppers to choose different style fonts, font sizes, and assorted ink colors.
The FAQ also provides screen shots of two features on the Staples punch-out that will not be used by Shop@UW: 1) Packing Slip Note found on the Staples cart review webpage and 2) the View Project History link on the My Order Status webpage.
Big Happenings for Staples
Staples was converted from a hosted to a punch-out supplier within Shop@UW on Tuesday, May 31. The Staples punch-out website will now offer shoppers the most current item numbers which will help to greatly reduce backordered and not available items. The Staples punch-out website also provides additional online features available for shoppers such as, Shared Preferred List (formerly called the UW-Madison Preferred Products), Personal Lists, My Order Status, Online Returns, and a Check Delivery Date link for items.
Please review the changes shoppers must be aware of when searching for office supplies because of the change to ordering from Staples:
- When searching for office supplies from Staples, do not use the Shop & Compare search field at the top of Shop@UW. Go to the Staples punch-out to search for office supplies. Please note: the Shop & Compare search, located on the Shop@UW Shopping homepage, is only used for suppliers with a hosted supplier sticker (icon) shown in the “Shop at a Hosted Supplier Catalog” showcase.
- The Staples supplier sticker is now located in the “Shop at a Punch-out Supplier Site” showcase. Click on the Staples supplier sticker where the shopper is redirected to the Staples punch-out website within Shop@UW.
- Use the search function on the Staples punch-out website to find office supplies.
- The “Submit Order” button on the Staples punch-out returns the cart items to the Shop@UW shopping cart – the same as any other Shop@UW punch-out supplier.
- See also the how-to document (PDF) that outlines the changes.
Print Previous Monthly Statements
Yes, it is getting to the end of the fiscal year and sometimes fiscal reports need to be filled out and submitted. If you need to print out previous statements to help with that task, it is very easy to do within Shop@UW’s website.
How to print statements for Primary contact person:
- Log into your MD account.
- Click on the **Transactions** button on the left hand side of your screen.
- Enter a date range or click the link at the top that says, "Click here to generate reports by year and month."
How to print statements for Parent Account Holder:
If you are the Parent/child account holder, simply login to your Parent/child account, double-click on the child Account you need more information on, and follow steps 1-3 above.
Top 5 Reasons Your Package Has Not Arrived
- It’s on back-order. If the order in Outstanding Orders shows “0 shipped,” contact the vendor.
- It is discontinued. Check your email or packing slips for notifications that the item is never coming. If no such message is found, contact the vendor.
- The package is lost in shipping. If your order is invoiced and all units are shipped, allow 1-5 business days (depending on the vendor) before contacting either the vendor or Shop@UW.
- The package is misdelivered. If you are in the Madison area, contact Shop@UW (for Fisher, VWR, Grainger, Staples, Airgas, and MDS warehouse purchases) or the vendor (for all others).
- It’s on your dock. Go look! Also ask receiving staff, if your building employs any.
New Warehouse Manager
MDS is pleased to announce Kyle Smith has been hired as an Administrative Specialist Program Supervisor. Kyle’s responsibilities will include supervising the MDS warehouse, receiving and redelivery operation.
Kyle has a BS degree in Public Administration from Upper Iowa University. Since college Kyle has been working in the private sector where he has gained relevant experience in customer service, managing inventory, receipt and redelivery of products and routes and supervision. Kyle is also a volunteer on the Belleville EMS.
Kyle’s first day with MDS was Monday, May 2nd. Please help us welcome Kyle to our organization.
Staples Improvement Coming Soon
Last fall, feedback sessions were held at several UW-System institutions and around the UW-Madison campus regarding Shop@UW. The number one dislike about Shop@UW was shopping and ordering office supplies from Staples. As a result of your feedback, the process of ordering Staples products in Shop@UW is changing.
Staples will soon be a punch-out supplier within Shop@UW. This means that you will click on the Staples icon located in the “Shop at a Punch-out Supplier Site” area of the Shop@UW site. The punch-out link will navigate you directly to the Staples punch-out website, prepared by Staples exclusively for Shop@UW customers. This change will give you the functionality to easily search for products, see real time product availability, see only current products on contract, do returns electronically, and create your own favorites list. Staples items found within the punch-out website are State of Wisconsin contracted items at contract prices.At the same time you gain functions, you will lose the ability to compare prices across vendors using “Shop & Compare.” All product searching will be done within the Staples punch-out. New online tutorials and training will soon be available. We hope to complete this rollout by the week of May 23rd.
Retirements, Comings and Goings
Shop@UW accounts without a current employee assigned to them should be closed, to prevent fraudulent or erroneous purchasing activity. As the key purchaser in your area, you may be the only person asking, “What happens to my Shop@UW account after I leave?”
Please contact Shop@UW customer service about your options after you leave your post. We can either create a completely new and separate account for your successor, or transfer your account to the new person’s name.If you have just begun your role as purchaser, similarly, you will need access to a Shop@UW account. We cannot help you gain access to an account password unless your name is on the account. Contact Shop@UW by phone (608) 497-4400 or email to find out what you need to do.
Am I Done Yet??
Ever wonder if you have successfully completed all the steps necessary to send a Shop@UW order to the vendor? The last screen that will appear for all Shop@UW orders is the Shipping Information screen for your MD Account. This screen displays the address the order will ship to. Limited editing is possible. You can put notes to yourself in the optional Reference field.
You must then click the “Send Order” button. In a moment, a PVX000xxxxxx order confirmation number will appear. This indicates that you have finished placing your order!
If the website is slow to respond, please do NOT click the Send Order button repeatedly – unless you want multiples of your order!
Forward Dell Credit Memos (for Only Shop@UW Orders) to MDS Accounting
(April 2016; article is revised)
Attention Shop@UW Customers: If you receive a credit memo copy from Dell for a Shop@UW order, please forward them on to MDS Accounting; email@example.com. Dell is not able to submit credits electronically so all credit memos need to be submitted manually at MDS.
Please note: Forward only Shop@UW order credit memos to MDS accounting staff. MDS staff will return all non-Shop@UW credit memos.
Explaining the Invoice for Airgas Cylinders
Do you ever wonder what the invoices mean pertaining to your Airgas purchases? After you receive your Airgas order and at the first billing cycle two invoices appear:
- AIRxxxxxxxxxx is the initial purchase of the gas
- CYL00xxxxxxx is for the cylinder rent ($0.22/day)
The unique cylinder # will display in the Optional Accounting field on your invoice (this is stamped into the gas cylinder). You will be charged cylinder rent until the cylinder is returned to Airgas. Cylinders are scanned multiple times before arriving at your building and again when being returned to Airgas. Once returned to Airgas, the daily cylinder rent will stop.
Returning Gas Cylinders and Liquid Dewars
How to return a gas cylinder to Airgas:
- Please visit our webpage at http://www.bussvc.wisc.edu/ShopUW/GasPickUp.html.
How to return a liquid dewar to Airgas (Dewar rental $1.08/day):
- For rented dewars, place an order to Airgas for the pickup of the dewar from a dock and/or room. Log into Shop@UW with your MD account number and password, click on the Airgas punch-out link, and enter the following items on the order:
• Use secreturndock and put the dewar(s) being returned on your dock.
• Use secreturnroom and include the room number where the dewar is located.
- For customer-owned dewars, if your department has purchased their very own dewar (very infrequent), place an order to Airgas for the pickup of the dewar from a dock and/or room. Log into Shop@UW with your MD account number and password, click on the Airgas punch-out link, and enter the following item numbers on the order:
• Use secreturndockc (the c means customer-owned dewar) and put the dewar(s) being returned on your dock.
• Use secreturnroomc (the c means customer-owned dewar) and include the room number where the dewar is located.
***Please remember to ALWAYS ORDER ALL LIQUID DEWARS ON STAND ALONE ORDERS.***
If you need to also place an order for a gas cylinder, place two separate Airgas orders.
How to Identify Punch-Out Suppliers within Shop@UW
When you enter the Shop@UW ordering site, have you ever wondered whether you are using a punch-out supplier? When you use the “Shop at a Punch-out Supplier Site” supplier stickers on Shop@UW, you navigate to a website specifically for and prepared by the supplier for Shop@UW. The punch-out stickers on Shop@UW have a small icon in the upper-right corner—a small rectangle with an up arrow—indicating that the shopper will navigate to the punch-out. You can be assured that the items you find on the punch-out are State of Wisconsin and/or UW-Madison contracted items at contract prices. So, how do you know if you are shopping on a Shop@UW punch-out site rather than the supplier’s “.com” or consumer ecommerce site? Here are some tips to know if you are in a punch-out catalog.
The punch-out website contains information in the top banner that identifies the site as a punch-out. For example, the Dell Shop@UW punch-out contains several clues: 1) https://solutions.sciquest.com in the URL; 2) “Shop@UW Connection to Punch-out Supplier Web Site” in the top banner; 3) “Cancel Connection to Punch-out Supplier Web Site” button in the top banner and; 4) “University of Wisconsin Madison” indicated in the top banner of the punch-out. Please review the comparison images taken from the Dell Shop@UW punch-out (Fig. 1) and the https://www.dell.com consumer website (Fig. 2) shown below.
Fig. 1 illustrates the Dell Shop@UW Punch-out.
Fig. 2 illustrates https://www.dell.com.
One important note about the difference between Shop@UW hosted catalogs and punch-out suppliers is that items found on the punch-out websites will not show up in the Shop@UW search results window when an item number, key word description, or a manufacturer part number is entered in the Shop & Compare field in the Shop@UW shopping home page in the storefront. Shoppers that have questions about the differences between Shop@UW hosted catalogs, punch-out suppliers, and other functions should contact the Shop@UW customer service staff; see the Contact Shop@UW at http://www.bussvc.wisc.edu/shopuw/contact.html for contact information.
Using the VWR Cost Saving Alternatives Function in the Punch-out
VWR has enhanced the Shop@UW punch-out website with a function that shows cost saving alternatives while shopping. The cost saving alternative function is only available when shopping at the VWR punch-out that is accessed by MD accounts that login via Shop@UW.
VWR is displaying an icon that looks like a green price tag next to the price of items if there are other exact matches (Fig. 1). If a customer adds an item to the shopping basket and it has an exact match, VWR will provide a link to another window that will show all of the items that are an exact match and the cost savings available.
Fig. 1 illustrates the green price tag icon next to the item price.
The customer may elect to replace the lower cost item in the shopping basket while reviewing the cost saving alternatives window (Fig. 2).
Fig. 2 illustrates the reviewing cost savings alternatives window.
Are You Prepared for Fiscal Year-End 2016?
As we approach Fiscal Year End 2016, please be aware of important deadlines for year-end processing.
June 17, 2016
June 17-24, 2016
June 24, 2016
June 25-30, 2016
June 29, 2016
Questions related to these dates should be directed to Shop@UW accounting staff at firstname.lastname@example.org or 608-497-4400.
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Staples Special Orders: When You Can’t Find an Office Supply You Need
Customers frequently ask for items they would think are in the office supplies category; e.g., colored copy paper, batteries for their business cell phone, disposable cups, or even a Staples catalog. They have found the item can’t be ordered in the Shop@UW hosted catalog environment.
This is where our dedicated vendor representative, Charlene Pleiss, can assist you. There are items that can be special ordered through Charlene that are not available via the hosted catalog on the Shop@UW site. Charlene will ask that you provide three things in your request:
- Your MD number
- A recent Staples invoice number on that account
- The Staples or manufacturer’s item number (can sometimes be found at Staples.com) and the quantity desired
Charlene can be reached at (608) 497-4409 or Charlene.Pleiss@Staples.com.
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Errors that Occur During the Final Cart Review and Send Order Process
Shop@UW staff realizes that errors that are occurring during the cart checkout and send order process are frustrating and result in additional time and effort to do a simple shopping procedure. As soon as an error occurs, please assist Shop@UW customer service staff by: 1) getting a screen shot of the entire browser window with the error and 2) calling customer service staff so that the details of the error can be logged. Shop@UW is working with the system’s server development team to determine the reasons these errors occur and fixes are being slated to occur sometime in the future.
Please call Shop@UW customer service staff with these types of errors:
- Customer is led to believe that they’ve lost an order after they click on the cart “Continue Checkout Process” button.
- The Final Cart Review screen is empty and the customer also does not find a recently checked out cart.
- The customer returns to the Shop@UW storefront to create a duplicate, new cart and after they’ve checked out the new cart to the Final Cart Review, they discover the original items plus the duplicate items.
- After the customer is finished shopping, the customer may receive an error screen after clicking on either of the following buttons:
- “Continue Checkout Process” button to access the Final Cart Review
- “Continue to Shipping Info” button to access the Shipping Information screen
- Customer may or may not change shipping information
- “Send Order” button to access the Confirmation screen
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Order Errors Caused when Removing Items, Adding Items, and Resending Recently Checked Out Carts
Customers have several functions available to them to review order and cart activity: 1) the “My Shopping Carts” area of the Shop@UW storefront to review active, pending, and recently checked out carts and 2) the “Outstanding Orders” area of the Shop@UW store lobby. The recently checked out cart from the storefront is a cart that completes the checkout process, the final cart review, and send order function is assigned a complete PO number; e.g., MDxxxxxPVX0000000000. The completed PO number is usually assigned to a recently checked out cart and sent to the supplier to be processed and ultimately sent to the customer.
Customers have been contacting Shop@UW customer service staff about orders, with a complete PO number that show up in their “Outstanding Orders” list in the store lobby but they haven’t received order confirmation from the supplier or received the order. Follow up that occurs for the order shows it is not recorded in either the supplier’s system or the Shop@UW storefront order history.
Shop@UW customer service staff discovered that customers are altering items found in a recently checked out cart and resending the cart in an attempt to construct a new order. This action is causing an error which results in the order being rejected and it fails to be sent to the supplier. This type of error is not a system flaw but is caused by user actions.
- Never remove, add, or change the items numbers found in a recently checked out cart in the storefront.
- Only use the copy function into a new, active, or pending cart from a recently check out cart in the Shop@UW storefront.
- Please do not be confused with the “Final Cart Review” operations in the store lobby where deleting items before the Shipping Information screen is acceptable.
- Always complete all of the ordering steps, including clicking through the order confirmation screen, for all recently checked out carts.
- Contact Shop@UW customer service staff with questions about orders and problems with finding item numbers in the Search & Compare function.
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New Airgas Punch-out for UW-Madison Customers
At the end of January 2016, Airgas rolled out a new punch-out site for ordering. Click on the “Home” and “Products” links to find all of the products available on the site. Use the “Orders” link in the top navigation menu to find “Quotes.” The new site opens in an Account Dashboard layout that highlights boxes for Top Frequent Purchases, Recent Lists, Recent Invoices, and Recent Open Orders. The dashboard is designed to show all order and customer activity within the whole UW-Madison organization so finding individual account information has proved to be cumbersome.
Favorites/templates were renamed in the layout and can be found in the “My Lists” link found in the top navigation menu. Use the “View All of My Lists” option in the dropdown to begin to find a favorites/template. For more information on finding an older favorites/template on the Airgas punch-out, go to the tutorials at http://www.bussvc.wisc.edu/shopuw/tutorials.html and under the heading, Punch-out Sites: Using Quotes and Saving Favorites. Review the Airgas tutorial directly at http://www.bussvc.wisc.edu/shopuw/links/InstructionGuides/SavingFavorites-Airgas.pdf.
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