Shop@UW Top News Stories
Storefront Message Areas
›››User Login Message
The user login message area of Shop@UW is periodically enabled during the storefont login process to announce system-wide shut-downs for planned maintenance and emergencies; review an archive of old messages at this link.
›››Organizational Message
Links to additional and helpful information are provided in the organizational message box located on the left-hand side of the Shop/Home web page of the Shop@UW storefront.
Santa Cruz Added as Hosted Supplier
October 14, 2013
Shop@UW is pleased to welcome Santa Cruz Biotechnology as new punch-out supplier within the e–commerce system effective October 14, 2013. Santa Cruz will provide a complete range of reagents for research applications. In addition to their substantial line of antibodies, Santa Cruz also offers many support products, including whole cell lysates, tissue extracts, gene silencers, and buffers.
If you have any question about products from Santa Cruz Biotechnology, contact Customer Service at (800) 457-3801 or by email at customercare@scbt.com.
DOT Scientific Hosted Supplier
October 1, 2013
Shop@UW is pleased to welcome DOT Scientific as a new hosted supplier within the e–commerce system effective October 1, 2013. DOT Scientific is a provider of laboratory supplies and equipment with a focus on life science research.
If you have any question about products from DOT Scientific you can contact customer service at (800) 878-1785. Dave Mayur, Sales representative at DOT Scientific, can be reached via email at dave@dotscientific.com.
EIS Office Solutions for Ink and Toner Punch-out Supplier
September 16, 2013
Shop@UW is pleased to welcome EIS Office Solutions as a new punch-out supplier within the e–commerce system effective September 16, 2013. EIS Office Solutions is a provider of remanufactured ink and toner cartridges.
If you have any question about products from EIS Office solutions you can contact customer service at (877) 557-7300 or by email at customerservice@eisoffice.net.
Kranz Implemented as Hosted Catalog Supplier
September 11, 2013
Shop@UW is pleased to welcome KRANZ as a new hosted supplier vendor within the e–commerce system. KRANZ offers a full line of cleaning and janitorial supply items available through Department of Administration contracts and also has floor cleaning equipment through a UW contract.
Questions about products from Kranz can be forwarded to Customer Service at orders@kranzinc.com or call (888) 638-2201.
Integrated DNA Technologies (IDT) New Punch-Out Supplier
August 23, 2013
Shop@UW is pleased to welcome Integrated DNA Technologies (IDT) as a new punch-out supplier to the e-commerce system effective August 23, 2013. IDT will provide genetic products, specifically DNA, to help support bioscience research projects. IDT also manufactures chemical DNA synthesis machines which are designed and built in-house.
If you have any questions about products from IDT, email Customer Care at custcare@idtdna.com or tpm-support@idtdna.com or call (800) 328.2661.
Fastenal and Qiagen Inc. Newest Shop@UW Suppliers
August 15, 2013
Shop@UW is pleased to welcome Fastenal as a new hosted supplier vendor within the e–commerce system effective August 15, 2013. Fastenal offers a full line of MRO supplies and items available through Department of Administration contracts and, has MRO items not available from normal catalog channels.
If you have any question about products from Fastenal, contact Tyler Dieterman at (507) 313-9526 or by email at tdieterm@fastenal.com.
Shop@UW is pleased to welcome Quigen Inc. as a new punch-out supplier within the e–commerce system effective August 15, 2013. Qiagen Inc. is a provider of sample and assay technology for molecular diagnostics, applied testing and pharmaceutical research. Qiagen Inc. has also developed complete instrument solutions to enable full automation of laboratory procedures, from the initial sample to the final result.
If you have any question about products from Quigen Inc., contact Ben Svarczkopf at (224) 216-0320 or by email at ben.svarczkopf@qiagen.com.
Shop@UW Welcomes Promega Corportation
July 12, 2013
Shop@UW is pleased to welcome Promega to the e–commerce system effective July 12, 2013. Promega will offer products which are used by life scientists who are asking fundamental questions about biological processes as well as by scientists who are applying scientific knowledge to diagnose and treat diseases, discover new therapeutics, and use genetics and DNA testing for human identification. Promega’s products will generally cover the various fields of study including genomics, protein analysis and expression, cellular analysis, drug discovery and genetic identity.
If you have any question about products from Promega, contact David Tampa at (800) 356-9526 ext. 1632 (office) or by email at david.tampa@promega.com.
To view more contract details about Promega visit http://www.bussvc.wisc.edu/purch/contract/wp5916.html#PROMEGA.
Bio-Rad Laboratories Joins Shop@UW
July 5, 2013
Shop@UW is pleased to welcome Bio–Rad Laboratories as a new punch-out vendor within the e–commerce system effective July 5, 2013. Bio–Rad is known for playing a leading role in the advancement of scientific discovery by offering a broad range of innovative tools and services to the life science research and clinical diagnostics markets. Bio–Rad's Life Science Group develops, manufactures, and markets a wide range of laboratory instruments, apparatus, and consumables used for research in functional genomics, proteomics, and food safety.
The current Bio–Rad sales representative is Jeanette Kivlin at (800) 876-3425 X1812 (office), (510) 493-8079 (cell), or email jeanette_kivlin@bio-rad.com.
To view more contract details about Bio–Rad visit http://www.bussvc.wisc.edu/purch/contract/wp5916.html and http://www.bussvc.wisc.edu/purch/contract/wp5540.html.
MSC Industrial Supply Co. Joins Shop@UW
June 5, 2013
The Shop@UW project team and MDS are pleased to announce that MSC Industrial Supply Co.was implemented on Shop@UW as a hosted supplier on June 5, 2013. MSC was awarded a DOA contract for Maintenance, Repair and Operations—MRO—and will be providing next day delivery service on most orders.
To view contact information for MSC Industrial Supply Co., visit the following Shop@UW web page at http://www.bussvc.wisc.edu/shopuw/contact-vendors.html.
User Feedback About Searching for Staples Products
April 25, 2013
The Shop@UW team has received much feedback concerning user frustration when searching for Staples products. The Shop@UW web application (a cloud application supported by SciQuest) presented its own learning curve but frustrations were compounded because on the same day that Shop@UW went live for MDS, Staples also implemented their own new e-commerce site.
Suppliers with hosted catalogs, such as Staples, upload their own catalogs to SciQuest within their own supplier portals. The product descriptions and part numbers that Shop@UW uses are a part of the catalog that all SciQuest clients use. The catalog items that Shop@UW searches from is a subset of the whole Staples catalog and contains approximately 32,000 contracted items along with prices.
We have heard numerous complaints from our Shop@UW users that: 1) Staples product descriptions are often abbreviated and do not, therefore, reflect keywords that the user identifies with and enters into the product search field and; 2) many of the old part numbers that were historically used are no longer used in the Staples new system. These complications all have impacted the ease of the "Shop & Compare" product search. To illustrate an example about product descriptions, a user who is searching for a three tab file folder may end up with a search that shows that the item is not available because Staples has uploaded the item description, "3TAB FILE FLDR PPL LBL." The Shop@UW team has alerted Staples about the item description issue and is working with Staples to improve it. The other most widely-heard complaint is that a user cannot find a specific part number when using the search field, even though, they have found it on the Staples consumer web site. Please keep in mind that Shop@UW correctly contains only the contracted items that Shop@UW customers may purchase as per the state contract.
As the Shop@UW team receives feedback, we continue to adjust configurable elements within the Shop@UW application to improve product search results. Please continue to provide user feedback about Shop@UW via the "Submit Search Feedback to My Administrator" link in the Shop@UW storefront, email the Shop@UW administrator at jdeutsch@bussvc.wisc.edu or, email MDS customer service at shopuw@bussvc.wisc.edu.
Are You Prepared for Fiscal Year-End 2013?
April 12, 2013
As we approach Fiscal Year End 13, here are some important deadlines for year-end processing that you need to be aware of.
June 17, 2013
- All purchases made through Shop@UW and the MDS Verona warehouse must be placed by end of business day on June 17, 2013, to ensure that the charges are applied to FY13 funding.
- Orders placed after June 17, 2013, may or may not be billed to FY13 depending on product receipt date and potential back-order status.
- Please keep in mind that even if orders are placed by June 17, any potential back-orders may be delayed and could be billed in FY14.
- If you absolutely need an expense to be charged to FY13 – ORDER EARLY.
June 17-June 26, 2013
- The billing period for orders placed between these dates are completely dependent on when the Shop@UW vendor sends the invoice to MDS. We will do our best to apply them against FY13 but there are no guarantees.
June 27, 2013
- All orders must be physically received by the customer and invoiced by the Shop@UW vendors by the end of the business day on June 27, 2013, in order to be applied to funding in FY13.
June 27-30, 2013
- Orders placed between these dates will be applied to FY14.
June 28, 2013
- Cut-off for Pre-Posting Allocation Tool (PAT) will be at 10:00 AM – please note this is different from the standard NOON deadline.
- Shop@UW accounting will transmit all the campus billing files to SFS after 10:00 AM on June 28, 2013, and they will be applied to FY13. You will be able to view these transactions in WISDM after July 1.
Any questions related to these dates please contact Shop@UW customer service at shopuw@bussvc.wisc.edu or 608-497-4400.
Reference Field Malfunction Repaired
April 4, 2013
Business Services IT discovered and repaired a malfunction which erased data entered in the reference field within the shipping screen.
Transactions with reference field data from Airgas, MDS core stock and back order items were not affected by the technical malfunction. As of today, reference field data within transactions can be viewed within PAT and WISDM. Unfortunately, we were unable to retrieve information that was entered in the reference field on completed transactions from March 18 to the end of March.
We sincerely apologize for the inconvenience.
Bradley Thomas
Shop@UW Marketing and Customer Service Supervisor
Introducing Shop@UW
February 11, 2013
We are pleased to announce a major upgrade to our e-commerce system. We are renaming the site "Shop@UW". Shop@UW's goal is to greatly enhance the customer's shopping experience by providing better tools for searching and product comparison. Shop@UW will go live on March 4, 2013. During the upgrade process the system will be unavailable from 5:00 p.m. on Friday, March 1 through noon on Monday, March 4. You will be unable to shop or place orders during that time frame.
To learn more about Shop@UW, you can register for a training session at: http://go.wisc.edu/p18e7e, or you can visit our project information page at: http://www.bussvc.wisc.edu/shopuw/about.html.
If you have additional questions, please send an email to: ShopUW@bussvc.wisc.edu.
Changes to Products Available from Grainger
January 30, 2013
Due to changes to mandatory statewide contracts required by the State of Wisconsin's Department of Administration, effective February 4, 2013, Grainger will no longer be able to provide the following product categories through MDS, or any other Grainger sales channel available to state agencies and university campuses.
- Electrical and plumbing supplies: available from alternate sources under contract number 15-28500-200. Click here to view electrical and plumbing supplies contract.
- Office supplies already available from Staples through MDS
- Janitorial supplies available from alternate sources under contract number 15-48500-001. Click here to view janitorial supplies contract.
If you need information about which contract vendors are available for specific items, please contact your agency or campus purchasing department for additional guidance.
MDS understands the impact on your shopping experience and appreciate your patience as we work to identify contract sources that could be made available in the future.
Training Materials
January 27, 2013
The team at Shop@UW is working hard to provide you with several modes of quality training for our new purchasing tool. We will be holding in-person training sessions for UW-Madison and many other UW schools throughout February and March. These sessions will cover a variety of topics, including: basic navigation, conducting a search, adding items to your cart and saving favorites. To view our current training schedule, click here. Register for training at UW-Madison at http://go.wisc.edu/p18e7e.
We will also be providing an extensive list of tutorials for users with both video and written instructions. Written instructions are available in PDF format and are both downloadable and printable. They will walk users through common Shop@UW processes with step-by-step instructions and detailed screenshots. Our video tutorials are available in MP4 formatting and can be viewed from all major browsers. These videos will offer clear and concise instructions which can be viewed and paused as needed. Click here for links to our PDF instructions and video tutorials.
In addition to the training, we provide help documentation in a few different formats. Our Frequently Asked Questions page provides answers to your most important Shop@UW user questions. The Desktop Requirements page lists which platforms, operating systems and browsers are most compatible with Shop@UW. Finally, our Glossary of Terms page offers both an icon grid and definitions of most commonly used terms.
Users looking for additional assistance should contact Customer Service at ShopUW@bussvc.wisc.edu or 608-497-4400.
Shop@UW to Add New Vendor
January 25, 2013
We are pleased to announce that we will be adding SHI, a leading corporate reseller of software and hardware, to our Shop@UW storefront on March 4th, 2013. SHI specializes in computer peripherals such as computer accessories, hubs and switches, input devices, monitors and memory.
To view contract information for SHI, visit the following Purchasing Services webpage: http://www.bussvc.wisc.edu/purch/contract/wp5301.html.
Upgrades to the PAT Tool
January 7, 2013
Over the past three months, our IT staff, along with several power users, gathered to discuss ways to improve the Pre-Posting Allocation Tool (PAT). As a result of the feedback from these focus groups, we are pleased to introduce new upgrades to PAT, designed specifically to improve your user experience and efficiency.
PAT's new features are easy to use and will provide you with a host of new capabilities that are sure to enhance your fund reallocation process. Please note that the use of these features is completely optional. If you so choose, you can ignore the changes and continue to use PAT as you always have.
We have developed written instructions and video tutorials to guide you through the new features. To access these documents, please visit our PAT New Features page. If you have any questions or comments regarding these upgrades, please contact MDS Customer Service at (608) 497-4400 or ShopUW@bussvc.wisc.edu.
UW-Madison Preferred Products
November 30, 2013
As part of a campus-wide initiative to continuously improve the efficiency of UW-Madison, we have recently augmented certain processes in our MDS storefront. The primary change is the addition of "UW-Madison Preferred Products." These items, denoted with a red star, have been standardized to support the work of the Administrative Excellence initiative at UW-Madison. Preferred products include common office supplies such as pens, writing pads and sticky notes. Other MDS users, including those purchasing for other UW System campuses, state agencies, etc., are also welcome to purchase these products.
We provide step-by-step instructions on how to locate UW-Madison Preferred Products here. Please note that there are different steps whether you are ordering from a vendor or directly from the MDS warehouse.
To learn more about Administrative Excellence, visit their website: http://adminexcellence.wisc.edu/.