Shop@UW FAQ

UW-Madison Customers should visit this website to complete the appropriate form: www.bussvc.wisc.edu/shopuw/account.html. Customers outside UW-Madison should contact Customer Service to request a new account form: ShopUW@bussvc.wisc.edu or 608-497-4400.

1. Are you entering your MD number correctly? The format is MD12345

2. Check your internet browser. We strongly suggest you use Internet Explorer for Shop@UW purchasing.

3. Still no luck? Contact Customer Service at ShopUW@bussvc.wisc.edu or 608-497-4400.

If you know your current password, log into Shop@UW and click the "MD# Password Page" link on the tan navigation bar on the left-hand side of the screen. If you do not know your current password, contact Customer Service at ShopUW@bussvc.wisc.edu or 608-497-4400. For security purposes, we can only give password information to an account holder.

If you forgot your password or MD number, please contact Customer Service at ShopUW@bussvc.wisc.edu or 608-497-4400. For security purposes, we can only give this information to a listed account holder.

Parent/child accounts are a service provided to individuals who manage multiple MD accounts for their department. The parent/child account allows one individual to make purchases and to monitor the activity of any MD account they control. This is all done without disturbing the login process for the assigned MD account holder.

Parent/child accounts are activated and updated by Shop@UW staff. To request a parent/child account, please contact Customer Service: 608-497-4400 or ShopUW@bussvc.wisc.edu.

Use the Preposting Allocation Tool (PAT) to change or split the funding for Shop@UW purchases before they are posted to WISDM. Transactions for each account are posted in PAT on a nightly basis. Department representatives may then login to PAT and adjust/allocate the funding for those transactions. On the third business day of the following month at noon, transactions will be locked and further changes will not be allowed within PAT. After the transaction has posted to WISDM, you will need to use a Non-Salary Cost Transfer to rellocate the expense.

Log in to Shop@UW with your MD number and password. From the store lobby screen, type "record storage" into the search box in the top left corner of the screen.

Staples Advantage: Add the following item to your Staples order: 985061

Grainger: Visit the following website to have a catalog sent to you: https://jacksongroup.grainger.com/CatalogRequest/ExternalRequest.aspx.

VWR: Visit the following website to have a catalog sent to you: https://us.vwr.com/store/content/externalContentPage.jsp?path=/en_US/the_vwr_catalog_2009_2011.jsp.

Fisher Scientific: In the Shop@UW site, type the following in the search box on the top left side of the screen: "9999".

Shop@UW offers resources inside the website for order investigation. They are located in the tan navigation bar on the left-hand side of the screen.

The "Outstanding Orders" page identifies pending orders. Orders appear here for one of two reasons: 1.) An item is back-ordered (Check the "Shipped" and "Ordered" columns. If the Shipped quantity is smaller than the Ordered amount, the item is back-ordered) or 2.) The order is "in transit" between the Shop@UW website and the vendor's ordering system (this does not mean that the order is on hold).

The "Recent Invoices" page provides a snapshot of your last 60 days of purchases. The informaiton is presented in invoice form. Simply click on the invoice number to see a copy of the invoice.

In all cases, we urge you to first check with the building dock to ensure yoru order hasn't actually arrived without your knowledge. This is especially true with purchases that appear in the Invoice Status page.

If the item you're waiting for is back-ordered, contact the vendor of that product to get a delivery estimate.

If you still haven't received your goods and the order has been sitting in the Order Status page for more than 2 business days, please call Customer Service at 608-497-4400.

What is needed is commonly called "workflow" and regrettably, the modules that are currently implemented for the first phase of the Shop@UW project do not support workflow. Various ways of addressing this need--for it is a real need heard from many people--have been explored and the following outboard workflow processes are recommended.

• If the user has a child MDS account, the cart created from the child account can be saved and then let the person with parent account approve it by being the one to send the order. For more information, see parent/child account question above.
• If the user has a MDS account that isn't a child account, the user will have to create a cart, add items to the cart, print off or save as a PDF, and send the print output to an admin who has an MDS account and can re-create and submit the order.
• If the user has no MDS account, the user may log into the system as a guest, via the Guest User access point at http://wneta.bussvc.wisc.edu/ShopOnlyAuth/AuthUser.aspx, create a cart, add items to the cart, print off or save as a PDF, and send the print output to an admin who has an MDS account and can re-create and submit the order.

Users will notice two different system display messages where the price is displayed:

1. Getting Live Price

• The price is obtained from the supplier's punch-out web site.
• "Getting LivePrice" text changes to the actual price.



• LivePrice shows a special icon next to the price.
• "Add to Cart" button available in the search window without leaving the Shop@UW site.

2. Order from Supplier

• The "Order from Supplier" text is hyperlinked and navigates directly to the item on the supplier's punch-out web site.

• Add item to cart on the punch-out site.
• Click on the punch-out site "check out" button or link and, continue clicking through the punch-out site to return the order to the Shop@UW shopping cart.
• Review documentation about punch-out suppliers at http://www.bussvc.wisc.edu/shopuw/links/InstructionGuides/BasicShopping.pdf.

After items are added to the Quagen shopping cart on the punch-out web site, click on the "Continue" button. The shopper is navigated to the Order transmission screen to show whether the item is available immediately or if the item will ship at a later date. If the item is available, a green "Available" icon appears in the item description field. If the item is not available, a yellow "Inquire" icon appears in the item description field.

The "Inquire" icon provides a link that opens an information pop-up window that explains generic availability status.

Within the Madison area: Sigma-Aldrich and Dell orders may incur shipping charges since product is shipped directly to your location. For UW-Madison campus and non UW-Madison customers, there is no charge for delivery from the other online suppliers. Shop@UW also picks up returns, empty gas cylinders and outgoing UPS shipments (at no charge) to the Madison area.

Outside the Madison area: Sigma-Aldrich orders will incur a shipping charge, however other vendor shipments do not. Returns are usually shipped at the vendor's expense. UW-Madison customers who are shipping their orders to other cities will incur a shipping charge.

Special handling fees: Fees may apply for Sigma-Aldrich orders or if a special service is requested of a vendor

Madison area customers will see the correct street address and wrong city-state-zip showing on their orders. The "Verona, WI 53593" address lines directs vendors to deliver product to our Verona warehouse for distribution to customers' local street addresses.

Please visit the Returns page for more information. To request a pickup (Madison area only), please use this online form.

Madison Customers: We will pick up your empty gas cylinders and return them for you. Simply visit the following website, follow the directions and complete the form: www.bussvc.wisc.edu/shopuw/GasPickUp.html.

Please note that we cannot pick up cylinders without caps. To obtain a cap, please contact the local Airgas Representative, Alan at 608-241-1736.