Known Browser Issues

Please visit the Desktop Requirements page to view the list of vendor-recommended platforms, operating systems and browsers.

Open Only One Browser Window at a Time While Shopping

Error states: "The application was unable to route the session back to the login page."
The error occurs when the user has had more than one instance of Shop@UW open and attempts to continue shopping after closing or exiting shopping the extra browser windows.
Since the user has actually logged out of the system when the extra windows were closed, the system has closed all sessions. The user must log into Shop@UW again to continue shopping.

Security Warning - If you receive a security warning when punching out to the Dell site using Internet Explorer, please review the following instructions: Dell Security Warning in Internet Explorer (PDF)
Pop-up Message When Checking Out or Exiting Shopping - If you receive a pop-up message after completing your order and/or when exiting Shop@UW in Internet Explorer, please review the following instructions: Pop-up Message in Internet Explorer (PDF)
Slow browser performance when accessing the Bio-Rad punch-out with IE8 and IE9 on Windows XP - 30 second (or more) wait time for web page to fully load.

Shipping Address Screen Error Message - If you receive an error message after attempting to place your Shop@UW order using Firefox, please review the following instructions: Shipping Address Screen Error Message in Firefox (PDF)

Problems Shopping at a Punch-Out Vendor - Cookie settings in Safari prevent users from making purchases from punch-out supplier sites. If you are encountering this issue, please follow these steps:
1. Select the wheel-shaped icon in the upper right-hand side of your Safari browser.
2. Under the "Preferences" category, select the Privacy tab. In the "Block Cookies" section select the option, "Never."
3. In the "Limit website access to location services" section select the option, "Prompt for each website one time only."