Known Browser Issues
Please visit the Desktop Requirements page to view the list of vendor-recommended platforms, operating systems and browsers.
Open Only One Browser Window at a Time While Shopping
- Error states: "The application was unable to route the session back to the login page."
- The error occurs when the user has had more than one instance of Shop@UW open and attempts to continue shopping after closing or exiting shopping the extra browser windows.
- Since the user has actually logged out of the system when the extra windows were closed, the system has closed all sessions. The user must log into Shop@UW again to continue shopping.

Internet Explorer
- Security Warning - If you receive a security warning when punching out to the Dell site using Internet Explorer, please review the following instructions: Dell Security Warning in Internet Explorer (PDF)
- Pop-up Message When Checking Out or Exiting Shopping - If you receive a pop-up message after completing your order and/or when exiting Shop@UW in Internet Explorer, please review the following instructions: Pop-up Message in Internet Explorer (PDF)
- Slow browser performance when accessing the Bio-Rad punch-out with IE8 and IE9 on Windows XP - 30 second (or more) wait time for web page to fully load.
Firefox
- Shipping Address Screen Error Message - If you receive an error message after attempting to place your Shop@UW order using Firefox, please review the following instructions: Shipping Address Screen Error Message in Firefox (PDF)
Safari
- Problems Shopping at a Punch-Out Vendor - Cookie settings in Safari prevent users from making purchases from punch-out supplier sites. If you are encountering this issue, please follow these steps:
- Select the wheel-shaped icon in the upper right-hand side of your Safari browser.
- Under the "Preferences" category, select the Privacy tab. In the "Block Cookies" section select the option, "Never."
- In the "Limit website access to location services" section select the option, "Prompt for each website one time only."

