Known Browser Issues

• Issue for All Browsers
• Chrome
• Internet Explorer
• Firefox
• Safari

Open Only One Browser Window at a Time While Shopping

• Error states: "The application was unable to route the session back to the login page."
• The error occurs when the user has had more than one instance of Shop@UW open and attempts to continue shopping after closing or exiting shopping the extra browser windows.
• Since the user has actually logged out of the system when the extra windows were closed, the system has closed all sessions. The user must log into Shop@UW again to continue shopping.

  

Chrome

Shop@UW Connection to Punch-out Supplier Web Sites:
Airgas, Dell, and EIS Office Solutions

With Chrome's recent upgrade, the browser now flags pages with insecure content. Shop@UW is able to successfully establish a connection and re-direct to the supplier's site; however, the user will notice a shield icon located on the far right side of the URL bar which indicates the page includes scripts from unauthenticated resources.

1. Click on the shield icon.
   
   
   
2. Click on the “Load unsafe script” text link.
3. Content for the punch-out web site will load in the browser window.

Google has issued additional information that outlines this functionality at this helpful link: https://support.google.com/chrome/answer/1342714.

 

Internet Explorer

• Security Warning - If you receive a security warning when punching out to the Dell or EIS Office Solutions web sites using Internet Explorer, click on "No."
  
  If clicking on "Yes" or to avoid seeing the warning in the future, please review the following instructions: Security Warning in Internet Explorer (PDF).
• Pop-up Message When Checking Out or Exiting Shopping - If you receive a pop-up message after completing your order and/or when exiting Shop@UW in Internet Explorer, please review the following instructions: Pop-up Message in Internet Explorer (PDF).
• Slow browser performance when accessing the Bio-Rad punch-out with IE8 and IE9 on Windows XP - 30 second (or more) wait time for web page to fully load.
• Shipping Address Screen Error Message - If you receive an error message after attempting to place your Shop@UW order using IE, please review the following instructions: Shipping Address Screen Error Message in IE (PDF).

Firefox

• Shipping Address Screen Error Message - If you receive an error message after attempting to place your Shop@UW order (see also the IE error screenshot above) using Firefox, please review the following instructions: Shipping Address Screen Error Message in Firefox (PDF)

Safari

• Problems Shopping at a Punch-Out Vendor - Cookie settings in Safari prevent users from making purchases from punch-out supplier sites. If you are encountering this issue, please follow these steps:
  1. Select the wheel-shaped icon in the upper right-hand side of your Safari browser.
  2. Under the "Preferences" category, select the Privacy tab. In the "Block Cookies" section select the option, "Never."
  3. In the "Limit website access to location services" section select the option, "Prompt for each website one time only."