Number PPP 22
Purchasing Policy and Procedure
Complaints or problems with a contract or a vendor should be reported to Purchasing Services.
The department should contact the vendor when a problem arises and attempt to resolve the problem.
2.1 If a satisfactory resolution to the problem cannot be reached, the department should process a Complaint Report. The department should provide as detailed an explanation of the problem or complaint as possible and e-mail the Complaint Report to the Contract Manager (Purchasing Agent as noted on the contract). 2.2 The Contract Manager will investigate, take action and provide a written detailed report to the department of any actions taken.
PRO-G-6 -- Complaint Report on Vendor/Contractor Performance
Wis. Stats. 16.705(6)/16.72
Wis. Adm. Code Chapter Adm. 10.14