Number IPP 204

Dated: 07/19/11
Replaces: 10/09/07

Internal Policy and Procedures

Shop@UW Return Policy

POLICY:

Your return will be handled differently depending on your location (whether you are in the MDS delivery area, or outside it) and also on which vendor's product is requested to be returned. But all returns meet these criteria:

• You must return the merchandise in original packaging and in saleable condition.
• A copy of the original packing slip must accompany any returned merchandise.  If no packing slip was received, you may substitute the invoice.
• Returns must be accomplished within 30 days of the original shipping date.
• Special orders in most cases are not returnable.  This includes custom preparations of chemicals or biological products, imprinted items (rubber stamps), and frozen or refrigerated items.

PROCEDURE:

To initiate a return, follow these steps.

If you are inside the MDS delivery area:

• Obtain return authorization from the vendor.
• Label your return (see online request form) and take the parcel(s) to your dock or delivery zone.
• Submit the online request form.

If you are outside the MDS delivery area (your orders usually come by UPS or other delivery service):

• Obtain return authorization from the vendor.
• The vendor will make arrangements for your return shipping.  Follow their directions.

Exceptions: 

• Dell and Sigma Aldrich always handle their own return shipping, even within the MDS delivery area.  For these returns, contact the vendor.
• Airgas cylinders (empty) are returned using the Gas Cylinder Pickup form.  No call to Airgas is required.
• Full or partially full cylinders require special treatment.  Call Airgas for guidance.