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CHATBOT SOFTWARE

(contract last updated 01/23/2018)

SCOPE: Contract for the purchase of software that will provide an online, artificially intelligent chat system on our website.  This software, though artificially intelligent, must be able to create a natural language chat experience that mirrors a chat experience with a live person.  It needs to understand the semantics of asked questions by providing an immediate, meaningful answer while also being able to schedule appointments and/or direct people to other resources on an as-needed basis. If the software is not able to meet the immediate needs of our customer, it needs to have functionality that allows for the question or request to be escalated to an OSFA team member for response. The software also needs to be optimized to continue to learn new content areas as our website continues to be updated as well as provide useful metrics for how the user is both interacting with the software and our website. As the first on campus to explore this type of functionality, we’d also like to see the pricing adjusted if additional campus offices come on board and make the same purchase.

CONTRACT # DESCRIPTION
18-5901 CHATBOT SOFTWARE
CONTRACT ORIGIN: ADDITIONAL INFORMATION:
UW-Madison
Purchasing Services
21 N Park St, Ste 6101
Madison, WI 53715-1218
UW-Madison users contact:
Sarah Martin
(608) 265-0443 FAX (608) 262-4467
sarah.martin@wisc.edu
  Non-UW-Madison users contact: Vendor Representative
COOPERATIVE PURCHASING: YES
CONTRACT TERM:

January 16, 2018 through January 15, 2019, with automatic renewal extensions to January 15, 2023 unless amended, cancelled or rebid.


Vendor(s)
145292
Ivy.ai Inc
4703 Carlton Crossing Dr
Durham, NC 27713
     
Sales Representative: PHONE # FAX #
Mark McNasby 919-695-6080 919-287-2639
E-mail mark@ivy.ai
  PHONE # FAX #

Ordering/Expediting:

Mark McNasby

919-695-6080 919-287-2639

Invoice Information:

Mark McNasby

919-695-6080 919-287-2639

Returns:

Mark McNasby

919-695-6080 919-287-2639

Supplier Diversity Reporting:

Mark McNasby

919-695-6080  919-287-2639
Website: www.ivy.ai
Federal Employee ID # (FEIN) 82-0811513
Commodity Code 208-53 / 208-45
F.O.B.

“V” F.O.B. SERVICE/MAINTENANCE

Terms: N/30
Invoicing: Invoices shall reflect contract pricing.
Warranty: 30 days
Return Policy: Contractor will provide for return of items ordered in error for up to 30 calendar days from receipt with the University paying only the return shipping costs.
Other: Chatbot is custom quoted for government agencies & municipalities.  Higher Education pricing is $1/student/year/department (With discounts when > 1 department).
Pricing Information: SEE BELOW

ITEM

QTY.

DESCRIPTION

PRICE

1.

1

 

ChatBot Software

Manufacturer: Ivy.ai, Inc.

$43,000/yr.


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