Networked Connected Digital Copier/Printer with start up supplies for one (1) month

MAINTENANCE COST PER COPIER/PRINTER SYSTEM
The per copy/page cost for maintenance includes all supplies, such as, toner, developer, maintenance kits, toner waste containers, fuser oil, staples, staple wire, dispersant and any other consumable supply item necessary for the operation of the equipment except paper (maintenance cost does not include binding tape or glue binding material).

MAINTENANCE COST PER COPIER/PRINTER SYSTEM
The per copy/page cost for maintenance includes all supplies, such as, toner, developer, maintenance kits, toner waste containers, fuser oil, staples, staple wire, dispersant and any other consumable supply item necessary for the operation of the equipment except paper (maintenance cost does not include binding tape or glue binding material).

INTEREST RATE
Net interest rate: 7%. 
Total interest for the 48 months. $3,592.00

Delivery
Delivery shall be within 30 days after receipt of a purchase order.
                                  
Supplies – Deliveries shall be made within two (2) working days after they are requested.  A minimum of four (4) weeks worth of supplies will be delivered at one time. 

Payment Terms
Payment will not be made until it has been determined the equipment meets all the specifications and accepted by the University.

Response Time
The Contractor must respond to all service calls by having a service technician on-site within 4 (four) hours.

The Contractor must respond to all sales and general communications not later than the next business day.

Performance Guarantee
The University requires an UP TIME GUARANTEE on the equipment of at least 95% during every calendar month.  Downtime is calculated from the time Humanities places the call, and ends when the machine is up and running, and is based on the machine being inoperative, the copies/pages made are unusable, or, a major feature is not usable (i.e. document feeder, auto duplexing, finisher). The University is the sole judge of what is considered downtime.  (A calendar month consists of normal business hours Monday through Friday; Wisconsin legal holidays accepted which means there are 8.7 working hours of downtime allowed each month on average.)  If the equipment fails to meet this 95% up time requirement for one month, the University may require the Contractor to do a like-for-like replacement of that equipment.  If, within 90 days after installation, the replacement equipment also fails to live up to the 95% performance guarantee, the Contract may be cancelled for that equipment and the Contractor will be required to remove their equipment. If a purchased equipment does not meet this 95% Up-time requirement during a month, the Contractor may be asked to give a credit to the University against the maintenance invoice for the machine in question (see example below).  Also, the University requires that the "Up Time Guarantee" remain in force for as long as Humanities maintains a continuous maintenance agreement with the Contractor. Example:  If equipment is operational 80% of the time during a given month, then the downtime credit will be 20% of the monthly invoice cost.  If the up time is 95% or greater, then no credit is required.

Training and Technical Assistance
Contractor must have staff able to provide technical assistance and training to State agencies at any location, including problem solving, machine operation, etc.  Contractor must have ready access to manufacturers' technical resources for problems that are beyond the ability of the Contractor’s sales service staff.  An operator training program must be provided by the Contractor.  Following installation, a primary operator and back-up operator must be trained for each location.  It is required that this training be done on-site.  If the State is to be charged for the cost of training, this cost must be included in the quoted unit costs.  Additional training sessions may be required by an Authorized User.  Contractors must furnish technical assistance in the operation and maintenance of machines on request.  Such assistance shall be available within 24 hours and without additional cost.  Contractors are required to furnish descriptive literature of all their awarded model(s) to any Authorized User that requests it.  Descriptive literature must be sent to the Authorized User within 24 hours after a request is made.

Warranty Period
The University reserves the right to require replacement, for poor performance, of equipment anytime during the contract period.  If there is a disagreement between the department and the Contractor, Purchasing will be the final authority.

Removal at the End of the Contract Period for Leased Equipment
Contractor is required to remove leased equipment no later than 2 calendar weeks after the lease Contract is completed, or, by whatever schedule is agreed to between the Contractor and Humanities.  If the equipment has not been removed at the end of 60 days the University may dispose of the machine any way they wish to and charge the contractor actual costs incurred to have the equipment removed.

The University shall have the right to audit, review, examine, copy, and transcribe any pertinent records or documents held by the Contractor related to this contract.  The Contractor shall retain all applicable documents for a period of not less than five years after the final contract payment is made.  The University reserves the right to inspect any facilities used to support this Contract.

Acceptance testing will occur within 10 days after the equipment has been installed. Acceptance testing will be performed by the University and will consist of verification of the specifications and performance requirements.

If the equipment does not meet specification or performance requirements, the contractor will have 30 calendar days to meet requirements. If after this time period the equipment still does not meet specifications or performance requirements, the contractor agrees to remove the equipment and return any payments that may have been made.

Mark Janke, or his designee, is the only authorized person who can sign an acceptance form.