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MILESTONE XPROTECT CORPORATE VIDEO SURVEILLANCE SOFTWARE

(contract last updated 05/30/2014)

SCOPE: Contract for the purchase of:

  • Milestone XProtect Corporate Base Software License with Maintenance and Support
  • Milestone Corporate Camera licenses  with Maintenance and Support
  • Milestone Expert Certified Integrator services to assist the University build and install software
  • Milestone Expert Certified Training

 

The University is replacing existing UW Madison video security systems with a campus-wide, centrally managed and supported service.  Through this procurement, UW is purchasing a Milestone XProtect Corporate license with maintenance/support, 1800 Milestone Corporate camera licenses with maintenance/support, services for the installation, setup and support of software on our servers, and administrator training.

CONTRACT # DESCRIPTION
14-5532 MILESTONE XPROTECT CORPORATE VIDEO SURVEILLANCE SOFTWARE
CONTRACT ORIGIN: ADDITIONAL INFORMATION:
UW-Madison
Purchasing Services
21 N Park St, Ste 6101
Madison, WI 53715-1218

UW-Madison users contact:

Purchasing Services
(608) 262-1528 FAX (608) 262-4467 
purch@bussvc.wisc.edu

  Non-UW-Madison users contact: Vendor Representative
COOPERATIVE PURCHASING: YES
CONTRACT TERM: May 27, 2014 through May 26, 2019 unless amended or terminated prior to expiration of the Contract term(s).

Manufacturer: MILESTONE SYSTEMS
Vendor(s)
027388
Faith Technologies Inc
800 Wilburn Rd  Ste O
Sun Prairie  WI  53590
     
Sales Representative: PHONE # FAX #
Tyler Zirbel 608-834-2728 608-834-2223
E-mail: tyler.zirbel@faithtechnologies.com
  PHONE # FAX #
Ordering/Expediting: 608-834-2728 608-834-2223
Invoice Information: 608-834-2728 608-834-2223
Returns: 608-834-2728 608-834-2223
Supplier Diversity Reporting: 913-541-4700 913-541-4743
Website: www.faithtechnologies.com
Commodity Code 208-76
Federal Employee ID # (FEIN) 41-2065665
F.O.B.

“I” F.O.B. DESTINATION AND INSTALLED

“V” F.O.B. SERVICE/MAINTENANCE
Terms: N/30
Invoicing: Invoices shall reflect contract pricing.      
Warranty: 1 year
Pricing Information: SEE BELOW

ITEM

DESCRIPTION

NET UNIT PRICE

MFG & MODEL NO

1

Milestone Xprotect Corporate Software.  Including all required media and manuals.  Manuals should be provided in electronic format with unlimited printing license.

$1,705.00

Milestone Systems
Part # XPCOBT

2

Five-year Milestone Software Support for Corporate License.  Must include all software updates and upgrades to new product versions

$1,025.00

Milestone Systems Part # YXPCOBT

3

Milestone Corporate Camera License

$176.30

Milestone Systems
Part # CPCODL

4

Five-year Milestone Software Support for Corporate Camera Licenses.  Must include all software updates and upgrades to new product versions.

$107.25

Milestone Systems
Part # YXPCODL

5

End-User Training:  one-day, up to 8 attendees, on-site.  Performed by individual(s) with a current Milestone Advanced Certification (or higher).  Must include all travel and expenses.  Per Session cost.

$1,750.00

 

SPECIFICATIONS

 

1.        Maintenance and Repair: 

 

This system will be monitored 24x7x365 and must be functional at all times.

1.1         Contractor must be able to provide on-site support for items purchased. 

 

1.2         Service Requests – Severity 1.  Service requests for items purchased will specify a severity level and should be based on the following severity definitions:

Severity 1
Severity 1 is defined as follows:  The University’s production use of the supported programs is stopped or so severely impacted that there is a complete or severe loss of service. The operation is mission critical to the business and the situation is an emergency. A Severity 1 service request has one or more of the following characteristics:

  • Data is corrupted or lost  
  • A critical documented function is not available
  • System hangs indefinitely, causing unacceptable or indefinite delays for resources or response
  • System crashes, and crashes repeatedly after restart attempts
  • System functionality failure causes data loss or renders system unstable
  • System malfunction causes mission critical applications to restart, hang, or suspend
  • System fail over components are not functioning as designed
  • Contractor must respond to all Severity 1 maintenance or repair service requests within one (1) hour of the initial call.

 

  • Contractor must be actively troubleshooting Severity 1 issues within four (4) hours of the initial call, either remotely or onsite.
  • Contractor must be actively working on the Severity 1 issues on-site, if requested, within 24 hours of the initial call. 

Contractor must provide regular updates as requested by the University during the Severity 1 outage.  The University will provide Contractor with a contact during this 24x7 period, either on site or by pager or cell phone, to assist with data gathering, testing, and applying fixes.

 

1.3        Service Requests - Severity 2.
Severity 2 is defined as follows:  The University experiences a minor loss of service of the supported software. The impact is an inconvenience, which may require a workaround to restore functionality.  And / or, the University requests information, an enhancement, or documentation clarification regarding the software but there is no critical impact on the operation of the software and there is no critical loss of service. The result does not impede the operation of a system.

  • Contractor must respond to all Severity 2 maintenance or repair service requests within one (1) business day of the initial call.
  • Severity 2 issues may require software fixes provided by the original software manufacturer.  In these cases, the issue is to be escalated to the manufacturer within five (5) business days of initial call.

Revision History

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