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ACCIDENTAL DAMAGE/EXTENDED WARRANTY PROGRAM

(contract last updated 06/07/2017)

SCOPE:

Contract for the purchase of three year extended service protection, accidental damage coverage and hardware warranties for desktops, laptops or tablet computers.

 

The extended coverage will be for Apple computer hardware sold through the DoIT Tech Store.  The University is looking for 3 Year Extended Service Protection, Accidental Damage Coverage, and Hardware Warranty for Apple desktop or laptop computers.  This is extended warranty coverage greater than the original hardware warranty.

 

The extended warranty must include motherboard, video card, RAM memory, CD/DVD drive, touchpad, keyboard, storage drive, wireless/Bluetooth cards and LCDs/display assemblies due to accidental damage or spillage.

 

The plan shall cover unintentional damages as a result of impact or dropping, liquid damage, unintentional physical damage.  Accidental coverage does not cover intentional damages of any kind or loss due to theft. 

 

Contractor must be able to designate DoIT Repair and Departmental Support hereinafter referred to as “DoIT RaDS” as the primary repair facility for a customer seeking warranty repair. In the event that DoIT RaDS is not suitable due to the customer's lack of proximity then the Vendor must be able to specify a nearby Apple Authorized Repair Facility or allow for mailing of the computer to a repair depot.

 

If totally destroyed the warranty must reimburse the customer the replacement value of the equipment up to the total warranty coverage listed below:

The four warranty price points that we are looking for are: 

•         3 Year Protection Plan < $750 Computer    

•         3 Year Protection Plan For < $1,000 Computer
•         3 Year Protection Plan For < $2,000 Computer

•         3 Year Protection Plan For < $3,000 Computer


CONTRACT # DESCRIPTION
14-5479-R1 ACCIDENTAL DAMAGE/EXTENDED WARRANTY PROGRAM
CONTRACT ORIGIN: ADDITIONAL INFORMATION:
UW-Madison
Purchasing Services
21 N Park St, Ste 6101
Madison, WI 53715-1218

UW-Madison users contact:

Purchasing Services
(608) 262-1526 FAX (608) 262-4467 
purch@bussvc.wisc.edu

  Non-UW-Madison users contact: Vendor Representative
RESTRICTED TO: Division of Information Technology (DoIT)
COOPERATIVE PURCHASING: NO
CONTRACT TERM:

June 15, 2014 through June 14, 2015, with automatic renewal extensions to June 14, 2017, unless amended, cancelled or rebid.

EXTENDED TO SEPTEMBER 30, 2017.


Vendor(s)
140584
Safeware
5700 Perimeter Dr  Ste E
Dublin  OH  43017
 
Sales Representative: PHONE # FAX #
Morgan Grey 818-667-9576 614-781-0559
E-mail mgray@safeware.com
  PHONE # FAX #
Ordering/Expediting: 800-800-1492 X2074 614-781-0559
Invoice Information: 818-667-9576 614-781-0559
Returns: 818-667-9576 614-781-0559
Supplier Diversity Reporting: N/A  
Website: www.safeware.com
Commodity Code 939-21
939-37
Federal Employee ID # (FEIN) 31-1073966
F.O.B. “D” F.O.B. DESTINATION
Terms: N/30
Invoicing: Invoices shall reflect contract pricing
Pricing Information: Contact Purchasing at (608) 262-1526 or purch@bussvc.wisc.edu for further pricing information.

Revision History

(9/29/16): updated UW contact person.
(5/19/17): updated the sales rep for Safeware.
(6/7/17): updated to show extension in the contract period to September 30, 2017.
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