| Contact SVA Consulting and/or
Purchasing Agent if needed.
Schedule A - Software License Fees
The University of Wisconsin will receive the following
discounts from list price for Microsoft Business Solutions
purchased from SVA Consulting, Inc. during the contract
term.
Products Include:
* Microsoft Dynamics GP
* Microsoft Dynamics SL
* Microsoft Dynamics NAV
* Microsoft Dynamics CRM
Existing Software License Discounts:
* User Licenses 17%
* Modules 14%
* Tools 10%
New software license discounts
* User Licenses/Module Bundles (licenses now combined) 15%
* Add-on Modules 15%
* Software Tools 15%
Schedule B - Annual Maintenance Fees
The University of Wisconsin will receive a discount
of 10% from the list price of any Microsoft Business
Solutions software support/ maintenance programs purchased
from SVA Consulting, Inc. during the contract term.
Schedule C - Consulting Fees
Consulting services related to the initial implementation
and ongoing support of University of Wisconsin departments
purchasing Microsoft Business Solutions from SVA Consulting,
Inc. will be billed at the rate of $140 per hour.
Schedule D - Initial Software to be
Purchased
To be completed by the UW Auxiliary Departments.
Schedule E - Consulting Services and
Fees
SVA Consulting offers the following services related
to the implementation and ongoing support of your computer
system:
Installation
* We will properly install the Great Plains software
product and related database license on your server
and client workstations. Server and database configuration
times generally average between two and four hours,
with workstation configurations generally ranging from
one to two hours per workstation. However, unforeseen
circumstances may result in these estimates being exceeded.
You will be billed at the stated hourly rate for the
actual time required for installation.
* If is required that your internal or external network
consultant be available during the installation to answer
questions and address any network configuration issues.
Implementation
*The time required to assist organizations in properly
setting up the software varies greatly from one organization
to another and from one module to another. Setup time
typically takes between two and fives days per module.
Our implementation begins with a Requirements Workshop,
which is designed to explore and document your specific
needs. Upon concluding the Workshops, we will be able
to give you a more accurate assessment of time to complete
all identified work.
* At your request, we can provide additional consulting
services to assist in the implementation and initial
setup of software and hardware. You will be billed for
the actual hours incurred at the stated hourly rate.
Training
* The amount of training required to become proficient
with a new system varies by individual. Training times
vary between 6 to 12 hours per module. We will conduct
training at a comfortable pace for your users. Additional
training hours beyond our total hour estimate will be
billed at the stated hourly rate. You will be billed
at the stated hourly rate for the actual time required
for training.
* Training will be conducted either at your site or
in SVA's state-of-the-art Computer Training Center.
SVA's facility rental fee is $ 500.00 per day, plus
setup cost. Consultant's fees for preparation and training
will be billed at the stated hourly rate.
Project Management
Project Management includes, but is not limited to,
tasks such as conducting an implementation planning
meeting, creating an implementation plan and project
schedule, coordinating time with other vendors and reporting
on the project's progress. If your organization requests
project management duties that exceed our total hourly
estimate for this task, you will be billed at the stated
hourly rate for the actual time required for project
management.
Conversion
The ability to bring data from a current system into
Great Plains is an important consideration when implementing
this product. However, since we cannot predict the integrity
or the format of the data being converted, unforeseen
circumstances sometimes occur during file conversions.
You will be billed for the actual hoursincurred in design
and development of conversion programs at the stated
hourly rate.
Customization/Integration
If software customization is necessary to accommodate
special practices or procedures, a cost estimate based
on detailed design specifications will be provided for
each such customization. In the absence of a detailed
design, we will estimate the time required to develop
the detailed design specifications. The results of the
design phase may significantly change the hours required
to code and implement customizations. Regardless of
the presence of detailed design specifications, you
will be billed for the actual hours incurred in the
design and development of customizations at the stated
hourly rate.
SVA Technical Support
SVA Consulting, Inc. provides support on a time-and-material
basis, which is completely unrelated to support provided
by Microsoft Great Plains (please see below). Technical
phone support is billed at the contract rate. Two options
are available:
* You may leave a voice message for a specific consultant
who will return your call when he/she becomes available.
* You may be transferred to the person responsible for
technical support calls on the day you call.
Fees
The hourly rate defined in Schedule C of this contract
will be used for all consulting
services provided by SVA Consulting, Inc. |
