Materials Distribution Services

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MICROSOFT® DYNAMICS BUSINESS MANAGEMENT SOFTWARE, CONSULTING, AND SUPPORT

NOTE: UW-Madison customers should buy Dynamics CRM through DoIT.

Consulting time is billed on an hourly basis in tenth of an hour increments. Technical support services are billed in the same manner as consulting services. Technical support calls or emails are billed using these same increments. SVA consultants will generally not bill for technical support questions that take less than a tenth of an hour of response time. 

Sales calls (time spent with a client gathering a high-level understanding of their business requirements and demonstrating the proposed software solution prior to making a software purchase) are not billable.

Services related to in-depth discovery meetings and pilot testing of applications prior to making a software purchase are considered billable and quoted as such.

Travel time cost for training locations outside Dane County:  SVA will generally bill 100% of the contractual rate for travel time from their office to client sites for round trips under one hour and 60% of the contractual rate for round trips over one hour.  In those instances (over one hour trips), expenses are billed directly.

     Ownership includes the right to copyright, patent, register and the ability to transfer these rights and all information used to formulate such Work Product.

     If for any reason the Work Product would not be considered a work made for hire under applicable law, Contractor  assigns and transfers to University the right, title and interest in and to all rights in the Work Product.  Contractor shall retain the right to use all source code created as a result of custom software development.

     Contractor shall not use or in any manner disseminate any Work Product to any third party, or represent in any way Contractor ownership in any Work Product, without the prior written permission of the University. Contractor shall take all reasonable steps necessary to ensure that its agents, employees, or Subcontractors shall not copy or disclose, transmit or perform any Work Product or any portion thereof, in any form, to any third party.

     Material that is delivered under this Contract, but that does not originate therefrom (“Preexisting Material”), shall be transferred to University with a nonexclusive, royalty-free, irrevocable license to translate, reproduce, deliver, perform, display, and dispose of such Preexisting Material, and to authorize others to do so except that such license shall be limited to the extent to which Contractor has a right to grant such a license. Contractor agrees to obtain, at its own expense, express written consent of the copyright holder for the inclusion of Preexisting Material. University shall receive prompt written notice of each notice or claim of copyright infringement or infringement of other intellectual property right received by Contractor with respect to any Preexisting Material delivered under this Contract. The University shall have the right to modify or remove any restrictive markings placed upon the Preexisting Material by Contractor.
               
    Contractor recognizes and agrees that the University data is and shall at all times remain confidential to University (for itself and on behalf of its designated Users) and University shall retain all right, title and interest in and to the data.  Contractor shall acquire no right, title or interest in or to the data.  Contractor further agrees that it shall protect the data and keep such data confidential as required by law.

2.    Cooperation with Other Vendors or Contractors 
      In the event that the University enters into agreements with other vendors or contractors for additional work, Contractor agrees that its personnel will fully cooperate with such other vendors or contractors.  Contractor's personnel shall not commit any act which will interfere with the performance of work by any other contractor or by the University. Contractor's personnel will cooperate with University personnel, hardware manufacture representatives, system software suppliers, and communications systems suppliers in designing and testing any systems.

3.   Limitation of Cost 
     It is hereby stipulated and agreed that the total cost to the University for the performance of the work under this Agreement will not exceed the funding limitation set forth in the University's purchase order and the Contractor agrees to perform the work specified and all obligations under this Agreement within such funding limitation.  Contractor agrees to notify the University in writing no later than when the billable amounts reach eighty percent (80%) of the funding limitation in an order and will include in such notification an estimate to complete the requirements of the order.  The University shall not be obligated to reimburse Contractor for billing in excess of the funding limitation set forth in the order, and Contractor shall not be obligated to continue performance of work under the order or to incur costs in excess of the funding limitations if such increased costs are due to additional requirements identified by the University after the initiation of effort on the work specified in the order, unless and until a change order or amendment to the order increasing the funding limitation is approved by the University.

4.   Right to Approve Changes in Staff: 
     The University shall have the absolute right to approve or disapprove a proposed change in the assigned staff.  The University, in each instance, will be provided with a resume of the proposed substitute and an opportunity to interview that person prior to giving its approval or disapproval.  The University shall not unreasonably withhold its approval.

Revision History