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(contract last updated 08/08/2014)

SCOPE: Contract for Tenant Support Services to provide students with information on tenants’ rental rights, education on renting, and documentation for general problems in the Madison area

Purchasing Services
21 N Park St, Ste 6101
Madison, WI 53715-1218
UW-Madison users contact:
Dave Brinkmeier
(608) 262-1323 FAX (608) 262-4467
CONTRACT TERM: August 1, 2014 through July 31, 2016.  The University has the option to renew this contract into its third, fourth and fifth years.  Such renewal will be by mutual agreement of University and the Contractor.

Tenant Resource Center Inc
1202 Williamson St  Ste A
Madison WI 53703
Sales Representative: PHONE # FAX #
Brenda Konkel 608-257-0143 608-286-0804
Ordering/Expediting: 608-257-0143 608-286-0804
Invoice Information: 608-257-0143 608-286-0804
Returns: 608-257-0143 608-286-0804
Supplier Diversity Reporting: 608-257-0143 608-286-0804
Commodity Code 952-59
Federal Employee ID # (FEIN) 39-1360105
Terms: N/30
Invoicing: Invoices shall reflect contract pricing.
Pricing Information: Contact purchasing agent at (608) 262-1323 for pricing.



1.         Basic Services
Contractor must be able to readily answer general questions regarding these basic questions:

  • Tenant Rights, including fees and security deposit information.
  • Relevant laws in the Madison area.
  • Referrals to other organizations.


These services must be provided via walk-in advising, phone calls, emails, and in-person support, but in no way should it be considered legal advice.  Additionally, the Contractor must be able to provide designated hours of in-person assistance specifically to students, preferably at an on-campus location. Electronic communication may be provided off-campus. Space on campus is not a requirement for this contract, ASM will assist Contractor in securing such space.


The full cost of printed brochures or fliers used for the benefit of UW-Madison students shall be eligible for reimbursement through this contract.  


The Contractor should be able to review leases and sublet agreements.  The Contractor may assist in the drafting of these documents and should be able to provide basic information about how to enter into such agreements.


Contractor should be able to provide a Subletting Rights Guide brochure that contains all pertinent statutes relating to subletting in Madison and helps tenants know their rights in these situations.  An educational campaign on subletting rights is also highly encouraged.  Contractor may also provide basic information on the subletting policies of the top landlord companies in the Madison Area.


Contractor should create and maintain a Parking in Madison brochure to outline the rights and responsibilities of tenants and landlords when entering into contracts for parking spaces. This should also include information on things to look for in a parking lease as well as any other relevant information.


Contractor should create a detailed calendar plan for upcoming/planned events, projects, and services and provide the ASM with this information at least 30 days in advance. Additionally, the Contractor should evaluate each event, project, and service in order to identify areas of improvement.


2.         Website and Social Media
In conjunction with general walk-in advising, Contractor must operate and maintain a website specifically targeting students that contains several basic functions:

  • Basic rental rights and FAQs.
  • Email address and phone number for questions.
  • Links to other rental-related agencies.
  • Access to the other services detailed in this request.


3.         Documentation and Mediation
Contractor should provide a service that allows tenants and landlords an outlet short of legal action on problems and disagreements.  Contractor should be able to identify methods of mediation, including what sort of tactics would be used.  Contractor should also detail the methodology for documenting such mediations for future renters and future disagreements.


4.         Educational Outreach
Contractor must focus on identifying specific populations of UW-Madison students and tailoring outreach efforts and programming to educate and serve them. Highly desired targets include undergraduates currently living in UW Housing, student organizations with identity-based memberships, and incoming graduate and professional students. The Contractor shall identify:

  • A description of the program or effort.
  • A target number of times a program can be offered.
  • The target number of students each instance of a program can reach.
  • Who will present the program - either staff of the Contractor or students trained by the Contractor.
  • Resources and connections/introductions required to perform/execute the program.
  • Publicity plans for the program and potential partnerships on campus.


Programs focused on undergraduates should stress not only the rights, responsibilities, and resources students have as tenants in a lease, but also the housing search process (how to find potential housing, options to consider, when to start the search, what fees may be assessed and which are refundable or applicable to rent, etc.). Floor meetings of UW Housing residences, SOAR, and meetings of registered student organizations (RSOs) are potential venues for such programs.


A program targeting incoming graduate and professional students should look to find ways to assist students who do not yet live in Madison find quality housing, with limited opportunities to visit. The Contractor should identify a plan to work with departments, schools, and colleges of UW-Madison and communicate housing information with the newly admitted students, or provide departments with a high quality collection of information that they can easily share with their students.

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