Check the "Contract Updates for the Week"

Click here for piggybacking data form

AFTER-HOURS CALL CENTER SERVICES

(contract last updated 04/08/2022)

SCOPE: Contract for the purchase of After-Hours Call Center Services.

CONTRACT # DESCRIPTION
22-5228 AFTER-HOURS CALL CENTER SERVICES
CONTRACT ORIGIN: ADDITIONAL INFORMATION:
UW-Madison
Purchasing Services
21 N Park St, Ste 6101
Madison, WI 53715-1218
UW-Madison users contact:
Brad Bauman
(608) 262-1327 FAX (608) 262-4467
brad.bauman@wisc.edu
  Non-UW-Madison users contact: Vendor Representative
COOPERATIVE PURCHASING:

YES

CONTRACT TERM: January 20, 2022 through December 31, 2026, with automatic renewal extensions to December 31, 2028, unless amended, cancelled or rebid.

Vendor(s)

Integrated Communication Services

22 E. Mifflin St., Ste. 820

Madison, WI 53703
     
  PHONE # EMAIL

Sales Representative:

Kathleen Gragg

608-257-7191 kgragg@ics-mas.biz

Ordering/Expediting:

Kathleen Gragg

608-257-7191 kgragg@ics-mas.biz

Invoice Information:

Kathleen Gragg

608-257-7191 kgragg@ics-mas.biz

Supplier Diversity Reporting:

Frederic Mohs

608-256-1978 fred@mwp-law.com
Website www.telephonemessagecenter.com
Commodity Code 915-05 / 915-49
Federal Employee ID # (FEIN) 39-1299363
F.O.B.

"V" SERVICE/MAINTENANCE

Terms: N/30
Invoicing: Invoices shall reflect contract pricing.

Pricing Information:

ITEM

TYPE OF BILLABLE ITEM

UNIT PRICE

1.

INBOUND CALLS

$1.45

2.

OUTBOUND CALLS

$1.20

3.

SMS (TEXT) DELIVERY

$1.15

4.

PATCHES (CONNECTING CALLER TO SOMEONE)

$2.30

5.

ACCOUNT MAINTENANCE TIME (HOURS)

$0

6.

MONTHLY FEE FOR BASIC SERVICE

$185.00

7.

MONTHLY FEE FOR ADVANCE SERVICE INCLUDING:

  • VOICE RECORDING OF CALLS ARCHIVE
  • SMS MESSAGES ARCHIVE

$0

8.

EACH HOLIDAY DAY, IF EXTRA

$0

9.

EACH WEEKEND DAY, IF EXTRA

$0

10.

SCREEN TIME FOR ONLINE KEYING (MINUTES)

$0

11.

CALL TALK TIME (MINUTES)

$0

12.

CALL WRAP TIME

$0

13.

WORK TIME ON ACCOUNT (MINUTES) INCLUDING:

  • LIST MAINTENANCE
  • CALL REVIEW FOR QUALITY
  • COORDINATION ISSUES

$0

 


Revision History:

link to top of document