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for the Week" |
INCIDENT TRACKING SOFTWARE |
| (contract last updated 01/25/2008) |
|
| SCOPE:
This system manages approximately 150,000 incidents annually with daily peaks of 2,000 tickets possible. Customers call, email, or use a web form to report problems to the DoIT Help Desk. DoIT technical staff can create incident tickets, as well.
Due to the emphasis on service level agreements, DoIT management relies on detailed reporting for: key performance indicators, service level achievement, trend analysis, staff performance analysis and real-time operational alerts. |
|
| CONTRACT # |
DESCRIPTION |
| 08-5183 |
INCIDENT TRACKING SOFTWARE |
| CONTRACT ORIGIN: |
ADDITIONAL INFORMATION: |
UW-Madison
Purchasing Services
21 N Park St, Ste 6101
Madison, WI 53715-1218 |
UW-Madison users contact:
Carl Hubbard
(608) 262-6557 FAX (608) 262-4467
TDD: 608-262-0825
CHubbard@bussvc.wisc.edu |
| |
Non-UW-Madison users contact: Vendor Representative |
| RESTRICTED TO: |
Restricted to: DOIT |
| COOPERATIVE PURCHASING: |
YES |
| CONTRACT TERM: |
February 1, 2008 through January 31, 2009, with automatic renewal
extensions to
January 31, 2013, unless amended, cancelled or rebid.
The University reserves the right to extend beyond the Contract
Term if deemed to be in the best interest of the University. |
|
| Vendor(s) |
| 130508 |
| Infra Corporation |
| 5000 E Spring St Ste 750 |
| Long Beach CA 90815 |
| Sales Representative: |
PHONE # |
|
| Kathyrn Howard |
415-706-0447 |
|
| E-mail kathryn.howard@infra-corp.com |
| |
PHONE # |
FAX # |
| Ordering/Expediting: |
415-706-0447 |
|
| Invoice Information: |
562-733-7500 X267 |
562-733-7501 |
| Minority Reporting: |
415-706-0447 |
|
|
| Commodity Code |
208-10
208-20
208-45 |
| Federal Employee ID # (FEIN) |
33-0733004 |
| F.O.B. |
“D” FOB DESTINATION, FREIGHT PREPAID AND ALLOWED
“V” F.O.B. SERVICE/MAINTENANCE |
| Terms: |
N/30 |
| Invoicing: |
Invoices shall reflect contract pricing. |
| Warranty: |
The warranty period will begin following the successful acceptance testing. |
| Orders: |
Fax, Internet, Mail |
| Pricing Information: |
Contact agent at (608) 262-6557 for pricing details. |
|
Revision History |
