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DELL/EQUALLOGIC STORAGE AREA NETWORK EQUIPMENT AND MAINTENANCE

Discount Percentage, Systems          36%
Discount Percentage, Peripherals      36%

Pricing is Based On:
US Commercial List, Dated 3/2/2012

MAINTENANCE & SUPPORT
(Description of Services, including response times, severity level, support phone numbers, hours of availability, etc.) 

Complete Care Maintenance Support PS Series Array Includes:
24 Hour Priority Online/Telephone Support, Hardware Support-Next Business Day Advanced Hardware Replacement, Software Support and Updates, New Feature Upgrade Service, Remote Installation Service

Complete Care Plus Maintenance Support PS series Array Includes:
24 Hour Priority Online/Telephone Support, Hardware Support -4-Hour Onsite Advanced Hardware Replacement, Software Support and Updates, New Feature Upgrade Service, Remote Installation Service

The Maintenance and support price list submitted must contain at least the
following items:

Contract Discount: 0%

Configuration Services:
Standard SAN Installation & Configuration Services Include:
System Installation
System Configuration – Ability to Mount Data
System Operational Test- Data Recovery and Snapshot
Skills Transfer and Knowledge Transfer
Investment Figure of $1,500.00

SPECIFICATIONS

1. Instruction Manuals/Software & Documentation: Product shall be furnished, at no extra charge, with one complete set of standard operator instruction manuals and documentation (hard copy or CD Rom) as would normally accompany such Product(s). Departments may purchase additional sets of technical manuals, if needed. Where software documentation is provided in electronic or CD-ROM format, Department shall be entitled to make copies to the extent necessary to fully enjoy the rights granted under this Contract.

2. SERVICE LEVEL AGREEMENTS (SLAs): Departments will be encouraged to enter into formal written Service Level Agreements (SLAs) with the Contractor prior to placing orders for Product under this Contract, particularly for mission critical, high availability systems. It will be further recommended that the purchase order specifically reference the SLA. The SLA will serve, at a minimum, the following important functions: (a) Defines the services that the Contractor will provide, assigns priorities to these services, and establishes baseline standards, responsibilities, and commitments. (b) Becomes the basis for performance measurement reporting and provides the opportunity to identify (c) potential service level improvements   The SLA will contain at a minimum; a scope of work including deliverables; delivery and acceptance timeframes; contact information;  and payment terms.

3. CONSULTING SERVICES: Consulting Services may include qualified, professional analysis, recommendations, or design expertise to the Department relating to Systems & Peripherals hardware and software. Said expertise must include a current knowledge of the technology  marketplace, related Systems & Peripherals issues and trends, and may include the ability to: (a). Analyze existing technological environment, including hardware, software, and live operations and transaction volumes. (b) Design and develop new systems, add-ons or modifications to existing Systems & Peripherals systems, including single platform computer systems and distributed systems. (c) Develop functional and/or design specifications, technical writing and documentation.

4. CONFIGURATION SERVICES: Configuration Services are an option and may include, but are not limited to, the following:

a. System Set-Up - Set time and date
b. Board-Level Enhancements - Memory upgrades; I/O Boards; etc.
c. System Integration (configure install and integrate products acquired from the Contract)
d. Customized Configurations
e. Hardware And Software Management (including hardware and software asset tracking and tagging if requested)
Contractor may provide configuration services, including installation of third party software or ancillary options, in order that Departments shall be able to take delivery of completed systems. Unless Contractor separately enumerates a fee for basic configuration services, it shall be presumed that the pricing set forth in Attachment C includes basic software configuration for software that is acquired from Contractor under this Contract.

5. MAINTENANCE, GENERAL PROVISIONS:   The Contractor shall advise Departments of the maintenance options that may be ordered with the Product and the costs associated with each option. Maintenance may be ordered separately at any time during the contract period and/or license term. Departments will have the option of selecting a monthly/annual maintenance contract or maintenance on a time and materials basis. The Purchase Order, or equivalent, shall identify which option has been selected. The initial maintenance term and any renewal(s) thereof may survive expiration of the contract term. Where Department elects support and maintenance services, Contractor shall maintain the Product so as to provide Department with the ability to utilize the Product without interruption, delay or significant functional downtime to the Department’s ongoing business operations during the maintenance term in accordance with the terms and conditions of the applicable service descriptions. Unless the agreement (SLA) between the Department and the Contractor specifies otherwise and so long as the malfunction is attributable to Contractor’s Product, Contractor guarantees that within forty-eight (48) continuous hours of its response for any maintenance as provided above that repairs will be successfully completed and that system service will be fully restored

Revision History