DELL/EQUALLOGIC STORAGE AREA NETWORK EQUIPMENT AND MAINTENANCE |
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| (contract last updated 02/13/2009) | |||||||||||||||||||||||||||||||||||||||||||
| SCOPE: Contract for Dell/EqualLogic Storage Area Network Equipment and Maintenance. | |||||||||||||||||||||||||||||||||||||||||||
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| CONTRACT # | DESCRIPTION | ||||||||||||||||||||||||||||||||||||||||||
| 09-5123 |
DELL/EQUALLOGIC STORAGE AREA NETWORK EQUIPMENT AND MAINTENANCE |
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| CONTRACT ORIGIN: | ADDITIONAL INFORMATION: | ||||||||||||||||||||||||||||||||||||||||||
| UW-Madison Purchasing Services 21 N Park St, Ste 6101 Madison, WI 53715-1218 |
UW-Madison users contact: Carl Hubbard (608) 262-6557 FAX (608) 262-4467 chubbard@bussvc.wisc.edu |
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| Non-UW-Madison users contact: Vendor Representative |
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| COOPERATIVE PURCHASING: | YES | ||||||||||||||||||||||||||||||||||||||||||
| CONTRACT TERM: | February 1, 2009 through January 31, 2010, with automatic renewal extensions to January 31, 2012, unless amended, cancelled or rebid. | ||||||||||||||||||||||||||||||||||||||||||
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| Vendor(s) |
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| Commodity Code | 206-64 |
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| Federal Employee ID # (FEIN) | 20-8195244 | ||||||||||||||||||||||||||||||||||||||||||
| F.O.B. | “D” FOB DESTINATION, FREIGHT PREPAID AND ALLOWED |
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| Terms: | N/30 | ||||||||||||||||||||||||||||||||||||||||||
| Invoicing: | Invoices shall reflect contract pricing | ||||||||||||||||||||||||||||||||||||||||||
| Warranty: | 2 years telephone support (business hours 9AM-5PM EDT/EST USA); |
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| Return Policy: | Contractor will provide for return of items ordered in error for up to 30 calendar days from receipt with the University paying only the return shipping costs. |
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| Orders: | E-mail, Fax, Internet, Phone |
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| Back Orders: | Will notify ordering department within five working days of order/release. |
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| Pricing Information: | See below. |
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| All Dell/EqualLogic Systems & Peripherals hardware and software products, peripherals and accessories offered by the Contractor in its US Commercial Price List or GSA Supply Schedule may be included under this contract. (Note: This Contract does not include Microcomputers, PC or network printers or the accessories for these items.)
Discount Percentage, Systems 20% Ronsberg Technology Partners (RTP) Spare Parts List Maintenance & Support The Maintenance and support price list submitted must contain at least the Category Description: US Commercial Price List Contract Discount: 5% Complete Care Maintenance Support PS Series Array Includes Complete Care Plus Maintenance Support PS Series Array Includes Configuration Services Multiple Array projects or Multiple Array acquisitions typically will result in a “reduced” per Array Installation Investment Figure based on time efficiencies in terms of the overall logistics of not having to duplicate efforts per Array. |
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SPECIFICATIONS INSTRUCTION MANUALS/SOFTWARE & DOCUMENTATION: Product shall be furnished, at no extra charge, with one complete set of standard operator instruction manuals and documentation (hard copy or CD Rom) as would normally accompany such Product(s). Departments may purchase additional sets of technical manuals, if needed. Where software documentation is provided in electronic or CD-ROM format, Department shall be entitled to make copies to the extent necessary to fully enjoy the rights granted under this Contract. SERVICE LEVEL AGREEMENTS (SLAs): Departments will be encouraged to enter into formal written Service Level Agreements (SLAs) with the Contractor prior to placing orders for Product under this Contract, particularly for mission critical, high availability systems. It will be further recommended that the purchase order specifically reference the SLA. The SLA will serve, at a minimum, the following important functions: (a) Defines the services that the Contractor will provide, assigns priorities to these services, and establishes baseline standards, responsibilities, and commitments. (b) Becomes the basis for performance measurement reporting and provides the opportunity to identify (c) potential service level improvements The SLA will contain at a minimum; a scope of work including deliverables; delivery and acceptance timeframes; contact information; and payment terms.CONSULTING SERVICES: Consulting Services may include qualified, professional analysis, recommendations, or design expertise to the Department relating to Systems & Peripherals hardware and software. Said expertise must include a current knowledge of the technology marketplace, related Systems & Peripherals issues and trends, and may include the ability to: (a). Analyze existing technological environment, including hardware, software, and live operations and transaction volumes. (b) Design and develop new systems, add-ons or modifications to existing Systems & Peripherals systems, including single platform computer systems and distributed systems. (c) Develop functional and/or design specifications, technical writing and documentation. CONFIGURATION SERVICES: Configuration Services are an option and may include, but are not limited to, the following:a. System Set-Up - Set time and date Contractor may provide configuration services, including installation of third party software or ancillary options, in order that Departments shall be able to take delivery of completed systems. Unless Contractor separately enumerates a fee for basic configuration services, it shall be presumed that the pricing set forth in Attachment C includes basic software configuration for software that is acquired from Contractor under this Contract. MAINTENANCE, GENERAL PROVISIONS: The Contractor shall advise Departments of the maintenance options that may be ordered with the Product and the costs associated with each option. Maintenance may be ordered separately at any time during the contract period and/or license term. Departments will have the option of selecting a monthly/annual maintenance contract or maintenance on a time and materials basis. The Purchase Order, or equivalent, shall identify which option has been selected. The initial maintenance term and any renewal(s) thereof may survive expiration of the contract term. Where Department elects support and maintenance services, Contractor shall maintain the Product so as to provide Department with the ability to utilize the Product without interruption, delay or significant functional downtime to the Department’s ongoing business operations during the maintenance term in accordance with the terms and conditions of the applicable service descriptions. Unless the agreement (SLA) between the Department and the Contractor specifies otherwise and so long as the malfunction is attributable to Contractor’s Product, Contractor guarantees that within forty-eight (48) continuous hours of its response for any maintenance as provided above that repairs will be successfully completed and that system service will be fully restored. |
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