Return Policy

Merchandise may be returned to MDS and its Prime Vendors (exceptions apply for many items ordered through Dell Computers, please see http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total for more information) without restocking charges, provided the following conditions are met:

• Returned merchandise must be in the original packaging and in saleable condition.
• A copy of the original packing slip must accompany any returned merchandise.
• Merchandise returned by Madison area customers must be received by MDS within 30 days of the original shipping date.
• Merchandise returned by customers outside of the Madison area (common carrier or UPS delivery) must be received by MDS within 30 days of the original shipping date. For MDS merchandise only.
• Does not include special orders.

MDS Merchandise returns: Call MDS Customer Service at 497-4400 or 800-662-1727 (out of town customers only), include your name, phone number, the reason for the return, and where you are located. For Madison area customers only, *Take the packing slip, make a copy, keeping one... The other is placed with the return. On the box, please tape a large note ( Please, do not write on the box) that states "Return to MDS", and place it at your dock. * Outside the Madison area send merchandise via common carrier or UPS.

Office Depot returns: Login to the MDS ordering system and choose "Shop at our office supplies prime vendor, Office Depot." The system allows on-line returns. To start the process click on the 'Order Tracking' button on the left side of the screen. Inside of 'Order Tracking' you will see a date range search option. Enter the dates that the order you want to return falls between and click 'Search'. Then click on the blue order number that appears in the 'Order History' field (toward the bottom). This will open the order to allow you to pick which items need to be returned. Click on the 'Submit Return' tab and select the items you wish to return. Enter the quantity and click on the drop down box to select a reason and click continue. Once you are finished you will receive a Return Number that you can keep for your files. The return should be picked up within a few days.

Corporate Express returns: Contact CE at 800-888-8616. For Madison area customers only, *Take the packing slip, make a copy, keeping one... The other is placed with the return. On the box, please tape a large note ( Please do not write on the box )that states "Return to MDS", and place it at your dock. Outside the Madison area, CE will issue a UPS call tag or make other arrangements.

Fisher Scientific returns: Contact Fisher at 800-766-7000. For Madison area customers only, *Take the packing slip, make a copy, keeping one... The other is placed with the return. On the box, please place a large note (Please, do not write on the box) that states, "Return to MDS", and place it at your dock. Outside the Madison area, Fisher will make other arrangements.

Grainger returns: Contact Grainger at 221-3862. For Madison area customers only, *Take the packing slip, make a copy, keeping one... The other is placed with the return. On the box, please place a large note (Please, do not write on the box) that states, "Return to MDS", and place it at your dock. Outside the Madison area Grainger will make other arrangements.

Returned merchandise will be credited to the customer account within 15 days of receipt. Credit cannot be issued without a current account number.

Credit cannot be issued for merchandise returned in un-saleable condition, not in original packaging or beyond the return deadlines. Defective merchandise, or merchandise returned after the deadlines, will be dealt with on a case-by-case basis.

Nancy Coates
Rita Doskocil
Sue Ann Hubanks