Merchandise may be returned to MDS and its Prime Vendors (exceptions apply for many items ordered through Dell Computers, please see http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total for more information) without restocking charges, provided the following conditions are met:

• Returned merchandise must be in the original packaging and in saleable condition.
• A copy of the original packing slip must accompany any returned merchandise.
• Merchandise returned by Madison area customers must be received by MDS within 30 days of the original shipping date.
• Merchandise returned by customers outside of the Madison area (common carrier or UPS delivery) must be received by MDS within 30 days of the original shipping date. For MDS merchandise only.
• Does not include special orders.

MDS Merchandise returns: Call MDS Customer Service at 497-4400 or 800-662-1727 (out of town customers only), include your name, phone number, the reason for the return, and where you are located. For Madison area customers only, *Take the packing slip, make a copy, keeping one... The other is placed with the return. On the box, please tape a large note (please do not write on the box) that states "Return to MDS", and place it at your dock. * Outside the Madison area, send merchandise via common carrier or UPS.

Staples Advantage (formerly Corporate Express) returns: Contact Staples Advantage at 800-511-3245. For Madison area customers only, *Take the packing slip, make a copy, keeping one... The other is placed with the return. On the box, please tape a large note (please do not write on the box) that states "Return to MDS", and place it at your dock. Outside the Madison area, Staples Advantage will issue a UPS call tag or make other arrangements.

Fisher Scientific returns: Contact Fisher at 800-766-7000. For Madison area customers only, *Take the packing slip, make a copy, keeping one... The other is placed with the return. On the box, please place a large note (please do not write on the box) that states, "Return to MDS", and place it at your dock. Outside the Madison area, Fisher will make other arrangements.

Grainger returns: Contact Grainger at 221-3862. For Madison area customers only, *Take the packing slip, make a copy, keeping one... The other is placed with the return. On the box, please place a large note (please do not write on the box) that states, "Return to MDS", and place it at your dock. Outside the Madison area, Grainger will make other arrangements.

Returned merchandise will be credited to the customer account within 15 days of receipt. Credit cannot be issued without a current account number.

Credit cannot be issued for merchandise returned in un-saleable condition, not in original packaging or beyond the return deadlines. Defective merchandise, or merchandise returned after the deadlines, will be dealt with on a case-by-case basis.

Nancy Coates
Rita Doskocil
Anne Kimber

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