MDS Web Ordering System Common Problems

The following common problems have been identified in the MDS Web Ordering System:

  1. Problem: On the logon screen, when using Netscape the user can't tab to the Lookup button. The same thing occurs in the Quicklist page after filling in the quantity.
    Cause: Netscape programmatically handles the input type "image" such that it ignores JavaScript, therefore we can't program it to be in the tab order.
    Solution: Use the mouse to select the necessary button.
  2. Problem: Cursor doesn't appear by default in text boxes.
    Cause: JavaScript is not working.
    Solution: Turn on JavaScript* or navigate with the mouse.
  3. Problem: The navigation frame on the left side of the screen doesn't work, it just takes the user back to the beginning logon screen.
    Cause: JavaScript is not working.
    Solution: Turn on JavaScript*.
  4. Problem: In the Shipping Information screen the pull-down list of different addresses doesn't change anything, and the Total button doesn't work.
    Cause: JavaScript is not working.
    Solution: Turn on JavaScript*.
  5. Problem: The user can't review their cart or view an item description, and when they try they get an error complaining about utilities.asp.
    Cause: Unknown, but this means their shopping cart has gotten corrupted.
    Solution: The user should contact an MDS employee. Then Business Services IT Staff will need to delete the user's shopping basket from the DCShopperBasket table.
  6. Problem: At the Shipping Information screen when the user hits "Send Order" they get an error such as "Ship to phone must be between 8 and 20 characters."
    Cause: The user's address information is not set up correctly in eEnterprise.
    Solution: An MDS employee needs to enter the data requested in the error message in the user's Customer Maintenance screen in eEnterprise.

*To turn on JavaScript in Netscape, choose Edit-Preferences from the menu pull-down, then go to the Advanced tab and check the boxes marked 'JavaScript enabled'.

To turn on JavaScript in Internet Explorer, choose Tools-Internet Options, then go to the Security tab and choose the zone in which the MDS site exists. Choose the 'Custom Level' button. Under the 'Scripting' section, enable Active Scripting.


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