Problem: On the logon screen, when using Netscape the user can't tab to the Lookup button. The same thing occurs in the Quicklist page after filling in the quantity.

Cause: Netscape programmatically handles the input type "image" such that it ignores JavaScript, therefore we can't program it to be in the tab order.

Solution: Use the mouse to select the necessary button.

Problem: Cursor doesn't appear by default in text boxes.

Cause: JavaScript is not working.

Solution: Turn on JavaScript* or navigate with the mouse.

Problem: The navigation frame on the left side of the screen doesn't work, it just takes the user back to the beginning logon screen.

Cause: JavaScript is not working.

Solution: Turn on JavaScript*.

Problem: In the Shipping Information screen the pull-down list of different addresses doesn't change anything, and the Total button doesn't work.

Cause: JavaScript is not working.

Solution: Turn on JavaScript*.

Problem: The user can't review their cart or view an item description, and when they try they get an error complaining about utilities.asp.

Cause: Unknown, but this means their shopping cart has gotten corrupted.

Solution: The user should contact an MDS employee. Then Business Services IT Staff will need to delete the user's shopping basket from the DCShopperBasket table.

Problem: At the Shipping Information screen when the user hits "Send Order" they get an error such as "Ship to phone must be between 8 and 20 characters."

Cause: The user's address information is not set up correctly in eEnterprise.

Solution: An MDS employee needs to enter the data requested in the error message in the user's Customer Maintenance screen in eEnterprise.