How to Return Purchases to MDS and Prime Vendors
| MDS Core Stock | Grainger |
| Dell | Staples/Corporate Express |
| Fisher Scientific | VWR |
Return policy for all Vendors
- No restocking Fees.
- Merchandise must be in original packaging in saleable condition, accompanied by a copy of the packing slip.
- Returns must be received within 30 days of the original ship date.
- Custom and Special orders are NOT REFUNDABLE. (This includes Scientific frozen/refrigerated items.)
MDS Core Stock
Requesting a return:
Contact MDS Customer Service at mdscsr@bussvc.wisc.edu or call 608-497-4400 (press 1 when prompted).
Returning the item:
Madison Customers:
- Copy the packing slip and label it clearly “MDS Return.” Tape it to your box and place it in the area where your MDS driver drops off goods.
- Contact MDS Customer Service to inform them of the return. Provide your address.
Customers outside Madison:
Ship the product back to…
MDS (Returns)
1061 Thousand Oaks Trail
Verona, WI 53593
Dell Computers:
Contact the MDS Dell representative to process return authorization and shipment.
Whitney Roessler: 800-695-8133 x7287343
Fisher Scientific
Requesting a return:
Contact the MDS Fisher Scientific representative to obtain your Return Goods (RG) number.
Nicole Huntley: u.wisconsin@thermofisher.com
608-497-4400 x4410 (7:45 AM – 4:30PM)
Returning your item:
Madison Customers:
- Copy the packing slip and label the RG number clearly on it. Tape it to your box and place it in the area where your MDS driver drops off goods.
- Contact MDS Customer Service to inform them of the return. Provide your address.
mdscsr@bussvc.wisc.edu, 608-497-4400 (7:45 AM – 4:30PM, press 1 when prompted)
Customers outside Madison:
Fisher will make arrangements.
Grainger
Requesting a return:
Contact Grainger Customer Support to obtain your Return Authorization (RA) number.
Customer Support: eprocustomercare@grainger.com, 877-202-2592, Account Representative 608-221-3862
Returning your item:
Madison Customers:
- Copy the packing slip and label the RA number clearly on it. Tape it to your box and place it in the area where your MDS driver drops off goods.
- Contact MDS Customer Service to inform them of the return. Provide your address.
mdscsr@bussvc.wisc.edu, 608-497-4400 (7:45 AM – 4:30PM, press 1 when prompted)
Customers outside Madison:
Grainger will make arrangements.
Staples/Corporate Express
Requesting a return:
Contact Corporate Express Customer Support to obtain your return authorization number. Have your packing list handy, as you’ll need your order number.
800-511-3245 (5AM – 5PM)
UofWISupport@Staples.com
(Email requests: include pack list #, items to return, a reason for your return, contact information.)
Returning your item:
Madison Customers:
- Copy the packing slip and label the return authorization number clearly on it. Tape it to your box and place it in the area where your MDS driver drops off goods.
- Contact MDS Customer Service to inform them of the return. Provide your address.
mdscsr@bussvc.wisc.edu, 608-497-4400 (7:45 AM – 4:30PM, press 1 when prompted)
Customers outside Madison:
Corporate Express will make arrangements.
VWR:
Contact VWR Customer Support or a VWR representative to process return authorization and shipment.
Customer Support: Carol Warner
Account Representatives: Ed Weir, Clint Kisting
madison_support@vwr.com, 877-897-6377 X 121676
clint_kisting@vwr.com, 608-630-4750
ed_weir@vwr.com, 877-897-6377 x192072