Military Mobilization Guidelines


NOTE: The following guidelines have been established by the Department of Education and Department of Health and Human Services for members of the Guard or Reservists who have been called to active duty. Please contact the Student Loan Office at the address listed below to inform us of your current military status.


For a loan status of:

  • In-School
  • In-School Deferment
  • Grace Period

Your loan status will not change during your active duty service or reassignment. Your status will not change during the time necessary for you to resume enrollment in the next regular enrollment period reasonably available to you, if you choose to return to school.

However, this maintenance of loan status may not exceed a total of three years, including the period of time necessary for you to resume enrollment.

If your loan was in a grace period status at the time you were ordered to active duty, you will receive the full grace period following the period of time while serving on active duty.


For a loan status of:

  • Repayment

You will be granted a forbearance for the period of your active duty service, beginning on the first day of active duty, not to exceed one year.

The forbearance will be granted based upon the request of yourself, your family or another reliable source. It would be helpful if you could forward copies of your orders.

Forbearance beyond the initial period will require supporting documentation and a written agreement.


The federal privacy act will not allow us to discuss detailed loan information with anyone other than the loan borrower. If you wish to give the loan office permission to discuss your account with another person please give us that person's name.

For more detailed information go to NASFAA's Reserve/Guard Call-Up Financial Aid Page

Students who are currently enrolled at UW-Madison should visit the Registrar's Student Veteran Information page.


Forms and questions should be directed to:

The University of Wisconsin - Madison
Bursar's Office - Student Loans
333 East Campus Mall #10501
Madison, WI 53715-1383
Phone: 608-262-1791 (Open until 4:30 PM)
Fax: 608-265-3201
stuloans@bussvc.wisc.edu

Customer Service Window hours:
Monday, Tuesday, Thursday, Friday 7:45 AM to 4:00 PM
Wednesday: 9:15 AM to 4:00 PM