Authorized Payer and ePayment
Information and FAQs


Accessing the Tuition Account eBill/ePayment Secure Website

How does a parent get access to pay their student’s tuition & fees with an ePayment?

  • The student must set up their parent as an Authorized Payer for access to the Tuition Account eBill/ePayment site secure website.

How does a parent know if they’ve been setup as an Authorized Payer?

  • The parent receives an email containing their Authorized Payer login name, a temporary password, and link to the Tuition Account eBill/ePayment website.
    • Log in and change the temporary password to one you'll remember.
    • Create a "security question" to use if you forget your password and need to reset it. Otherwise your student must reset your password for you.

Where does a parent (who is set up as an Authorized Payer) pay tuition & fees?

Log in to the Tuition Account eBill/ePayment website at http://www.bussvc.wisc.edu/bursar/echeckparent.html

What IS an Authorized Payer?

An Authorized Payer is a parent or other individual a student sets up for access to the Tuition Account eBill/ePayment site. An Authorized Payer can make ePayments from a regular checking or savings account, receive new bill email alerts, and view eBills.

  • Students can set up multiple authorized payers for access to this website.
  • Authorized Payers can view their ePayment activity and saved payment methods.
  • Authorized Payers cannot view student’s grades or student and other Authorized Payers’ saved payment methods on this website.

What is NOT an Authorized Payer?

A Third Party such as a department, business, embassy, etc., which gives UW-Madison Bursar’s office permission to bill them directly for all or a portion of a student’s tuition & fee.

A tuition remission from a department for a student with an appointment.

How does a STUDENT set up a Tuition Account Authorized Payer?

How does a STUDENT reset an Authorized Payer’s password?

  • Log in to My UW, click Student Center, and then click the Authorized Payer Setup link to go to the Tuition Account eBill/ePayment Site.
    • Click Edit next to the name in the Authorized Payer section.
    • Click Reset Password.
    • Click Continue if you wish to change the password; click Cancel if you do not want to change it.
      • If there are saved "Payment Methods", they are not saved if the password changes.
      • An email is sent to alert the Authorized Payer the password was changed.
      • An email is sent to the Authorized Payer with a new temporary password.

How does a STUDENT cancel an Authorized Payer’s access?

  • Log in to My UW, click Student Center, and then click the Authorized Payer Setup link to go to the Tuition Account eBill/ePayment Site.
  • Click edit next to the payer name in the Authorized Payer section on your Tuition Account ePayment.
  • Should this person be allowed to log in? Click "No".

How does a PARENT (who is set up as an Authorized Payer) change their password?

If you did not create a "secret" question in the "Account Details" section on the Tuition Account eBill/ePayment site, your student must reset your password for you.

  • Log in to: https://commerce.cashnet.com/uwbursarpay
    • Click Forgot Password if you don’t remember your password.
    • Or log in with your old password if you want to change it.
  • Click "Change Your Password" in the Account Details section and follow instructions
    • Click Save to commit the change.
    • If you have saved ‘Payment Methods’ they are not saved if your password changes.

What if my student set me up as an Authorized Payer but I didn’t get an email?

Ways to research the problem;

  • Did the e-mail go to your "junk" mail? If so, make us a safe sender.
  • Are you using a work e-mail which may block our e-mail? If so, have your student change the e-mail to a home e-mail.

Have your student log in to the Tuition Account eBill/ePayment Site and click Edit next to the name in the Authorized Payer section to;

  • Verify your e-mail is correct. If not, correct it.
  • Verify your name is in the Authorized Payer section. If not, you are not setup as an Authorized Payer. Possibly there was an error such as;
    • The Authorized Payer name that the student creates cannot already be used by someone else on the UW-Madison eBill/ePayment site. A different name must be created if you get the message, "Parent PIN already exists".
  • Student can set you up with a new authorized payer name or reset your password if necessary.

What if I have trouble logging into the Tuition Account eBill/ePayment site?

Your Web browser Pop-Up Blocker must be turned OFF to log into the Tuition Account eBill/ePayment site.

Internet Explorer, Firefox, and Safari are the recommended internet browsers for this site.

  • How to turn off the Pop-Up Blocker on a PC using Internet Explorer browser
    1. On the internet, click "Tools"
    2. Click arrow next to Pop-up blocker
    3. Click "Turn off Pop-up blocker"

  • How to turn off the Pop-Up Blocker on a Mac using Safari browser
    1. Open Safari
    2. Click on the Safari Menu
    3. Uncheck "Block Pop-Up Windows"

  • How to turn off the Pop-Up Blocker using Firefox browser
    1. Open Firefox
    2. Go to the Tools menu and click "Options"
    3. Click "Content"
    4. Uncheck the box next to "Block pop-up windows"

Making an ePayment

BEFORE clicking Submit Payment for an ePayment

  • Verify you entered your bank account information correctly.
    • By submitting an ePayment, you authorized UW-Madison to debit the bank account provided for the payment amount submitted.
    • For more information click: Returned Check Information

What type of bank account can be used to make an ePayment?

  • CAN make an ePayment from a US bank regular checking or regular savings account (including most credit unions).
  • CAN make a Foreign Currency ePayment in the currency of your choice.

What type of bank account CANNOT be used to make an ePayment?

  • CanNOT make an ePayment from credit card cash advance checks, brokerage account checks, checks marked "Do Not Use for ACH".
  • CanNOT make an ePayment from a 529 College Savings Account.
    • CAN mail a check from a 529 College Savings account.
  • CanNOT pay with a debit card or a credit card.

Please read – IMPORTANT information to help ensure a successful ePayment at http://www.bussvc.wisc.edu/bursar/tuiteck.html

What bank account numbers do I enter when making an ePayment?

  • On the ePayment page, click “What are my Routing/Transit and Account Numbers?” for help.
  • Contact your bank if unsure your account can be used for an ePayment, and to verify which routing/transit and account numbers to enter.

What if my ePayment is returned?

To reduce risk of your ePayment being returned, verify the bank account information you entered is correct before submitting payment.

  • $20 return check charge is assessed if UW-Madison Bursar’s office is unable to secure funds from the account you provide for any reason, including but not limited to, insufficient funds or invalid account or routing numbers. (Fee is subject to change.)
  • Student may be charged a $100 late payment fee, if tuition & fees are not paid by the due date as a result of a returned ePayment. (Amount is subject to change.)

When is an ePayment reflected on the My UW Tuition Account Summary?

An ePayment posts to the Tuition Account as soon as it is submitted. (Real-time.)

  • There may be a short delay before an ePayment is reflected on the My UW Tuition Account during heavy ePayment activity.
  • If you receive a payment confirmation, do not resubmit payment – the payment was successful. A receipt is sent to the e-mail you provide.
  • Student – if your MY UW Student Center window is open when making an ePayment, the page must be ‘refreshed’ before payment reflects on your Tuition Account.

When is a Foreign Currency ePayment reflected on the My UW Tuition Account Summary?

By selecting a Foreign Currency payment on the Tuition Account eBill/ePayment site, you will have a 'Pending' payment to signify that you began the process.

  • A PENDING Foreign Currency payment does not release holds, permit registration for classes, or credit your UW-Madison Tuition Account.
  • A Foreign Currency ePayment does not apply to the Tuition Account until it's initiated with your foreign bank.
  • It may take 2-5 business days from the date you deliver the printed transaction form to your foreign bank to transfer the funds via Western Union to the University of Wisconsin-Madison, before the payment is applied to your Tuition Account.