Procedure: 401-A/R, Invoicing, Collections
Definitions
Cancelled invoice - An invoice distributed to the customer that is cancelled for incorrect billing or a customer return before payment. Inability to collect payment is not a proper reason for cancellation! Rather, it should then be submitted for write-off per University procedures.
External customer - A customer from another state agency or the general public and who is not from UW-Madison or any UW institution.
Skip account - An account resulting from the customer moving without leaving a forwarding address, giving a false address, etc. These accounts are referred to as skips because no correct address is available for billing or follow-up.
Voided invoice - An invoice that has not been distributed to the customer.
Written-off invoice - An unpaid invoice that is placed on inactive status. No further collection efforts will be made.
Procedure: 401-A/R, Invoicing, Collections