e‑Reimbursement vs.
Paper-based Travel Expense Reimbursements (TER)

These metrics compare e‑Reimbursement results with the baseline averages compiled using the current paper-based Travel and Expense Reimbursement (TER).
Last Updated: November 4, 2009.

 

e-Reimbursement Metrics

Days between last day of travel/expense and submittal of expense report

Why is this metric used?
The goal is to significantly reduce the time for submitting expense reports.

 

Nov
'08

Dec
'08

Jan
'09

Feb
'09

Mar
'09

Apr
'09

May
'09

Jun
'09

Jul
'09

Aug
'09

Sep
'09

Oct
'09

Nov
'09

Dec
'09

Average

vs Paper TER

Average

  

14.82

16.48

14.18

13.79

15.38

12.14

23.19

 20.31 26.49 29.29 19.34     18.67 41.95

Min

  

1

1

0

0

0

0

0

 0 0 -2 0     -0.18 2.58

Max

  

40

182

122

146

191

75

230

 205 334 424 571     229.09 237

Days between submittal and Auditor's approval

Why is this metric used?
The goal is to significantly reduce the time for approving expense reports.

 

Nov
'08

Dec
'08

Jan
'09

Feb
'09

Mar
'09

Apr
'09

May
'09

Jun
'09

Jul
'09

Aug
'09

Sep
'09

Oct
'09

Nov
'09

Dec
'09

Average

vs Paper TER

Average

  

5.57

7.68

4.84

5.44

5.83

6.42

4.29

 4.91 5.58 7.41 6.61     5.87 13.24

Min

  

0

0

0

0

0

0

0

 0 0 0 0     0.00 0.83

Max

  

19

43

31

76

48

56

34

 99 50 89 84     57.18 44

Days between Auditor's approval and reimbursement payment

Why is this metric used?
The goal is to significantly reduce the time for providing approved reimbursement payments.

 

Nov
'08

Dec
'08

Jan
'09

Feb
'09

Mar
'09

Apr
'09

May
'09

Jun
'09

Jul
'09

Aug
'09

Sep
'09

Oct
'09

Nov
'09

Dec
'09

Average

vs Paper TER

Average

  

1.82

1.53

1.28

1.46

1.27

1.33

1.22

 1.22 1.35 1.18 0.087     1.25 13.37

Min

  

0

1

1

0

0

0

0

 0 0 0 0     0.18 7.66

Max

  

6

6

7

3

3

4

4

 3 3 4 3     4.18 23.25

Count of expense reports submitted and the method of entry

Why is this metric used?
The goal is to increase the number of employees who enter their own expense reports.

 

Nov
'08

Dec
'08

Jan
'09

Feb
'09

Mar
'09

Apr
'09

May
'09

Jun
'09

Jul
'09

Aug
'09

Sep
'09

Oct
'09

Nov
'09

Dec
'09

  
Qty Total
Traveler   8 13 45 98 107 6 140 266 277 457 576     1993
Alternate   20 43 44 93 86 90 86 172 185 213 483     1515
Total   28 56 89 191 193 154 226 438 462 670 1059     3508
Percent % of Total
Traveler   28.57 23.51 50.56 51.31 55.44 41.56 61.95 60.73 59.96 68.20 54.39     56.81%
Alternate  

71.43

76.79

49.44

48.69

44.56

58.44

38.05

39.27

40.04

 31.80 45.61     43.19%

Count of TERs vs. ERs

Why is this metric used?
The goal is to eliminate the use of paper TERs.
 

Nov
'08

Dec
'08

Jan
'09

Feb
'09

Mar
'09

Apr
'09

May
'09

Jun
'09

Jul
'09

Aug
'09

Sep
'09

Oct
'09

Nov
'09

Dec
'09

 
Qty Total
TERs   1931 1561 1488 1600 1545 1885 2231 1754 1288 1194 1129     17606
ERs   28 56 89 191 193 154 226 438 462 670 1059     3566
Total   1959 1617 1577 1791 1738 2036 2457 2192 1750 1864 2188     21172
Percent % of Total
TERs   98.57 96.54 94.36 89.34 88.90 92.44 90.86 80.02 73.60 64.05 51.60     83.16%

ERs

  

1.43

3.46

5.64

10.66

11.10

7.56

9.20

19.98

26.40

 35.95 48.40     16.84%

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