e-Reimbursement
Common Problems for UW-Madison Employees
| Problem | Solution | |
|---|---|---|
| 1. | UW-Madison employee is unable to create an Expense Report or Travel Authorization. | DoIT Help Desk KnowledgeBase (KB): |
| 2. | User is a non UW-Madison employee and attempts to log in. Only UW-Madison employees may log into the e‑Reimbursement system. A non-employee is defined as someone who does not have an active appointment on UW-Madison payroll. |
User needs to call the DoIT Help Desk. |
| 3. | UW-Madison employee attemps to log in and receives an error message: "there was an error logging into SFS please contact doit security...sfs internal error session 2244022..." |
UW-Madison employee needs to call the DoIT Help Desk. Error is received when some users have recently changed appointments. |
| 4. | When logging into e-Reimbursement via My UW-Madison, a UW-Madison employee may encounter an "Invalid URL" error if the user has attempted to access e‑Reimbursement multiple times. User encounters the following error: "Invalid URL - unknown Content Type or no Content Type found in URL. https://portal.sfs.wisconsin.edu/psp/sfs/ |
DoIT Help Desk KB: |
| 5. | UW-Madison employee clicks on "Travel and Expenses" link in application and receives the following error: "Menu navigation error. This user doesn't have access to folder EP_TE_EXPENSE_REPORT. Contact the portal administrator. (95,136)" |
DoIT Help Desk KB: Travelers--use the "Employee Self-Service" link when creating and/or modifying an Expense Report and/or Travel Authorization. Approvers and Auditors--use the "Manager Self-Service" link during the Expense Report and/or Travel Authorization approval process. |
| 6. | "Employee Self-Service" not appearing in application menu list. UW-Madison employee not valid for expenses. |
User needs to call the Do IT Help Desk. e-Reimbursement central admin group needs to validate account. |
| 7. | Authorization Error when opening e-mail link. The error text is:
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UW-Madison employee needs to call the DoIT Help Desk. Known issue and central admin group is working on a solution. Until a fix is implemented, use menu navigation as follows:
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| 8. | Error when following link in e-mail notification. Examples of errors: "The following error occurred during accessing pending approval: (10502,317) EX.Approval.MISC.PendingApprovers.OnExecute "Called from: EX.Approval.MISC.ApprovalPermission.OnExecute "Called from: EX_UI.ApproveTransactions.ProfileAttributes. "Called from: EX_SHEET_APPR.GBL.PreBuild Statement: 14" "Error occurred during accessing pending approval."
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DoIT Help Desk KB: |
| 9. | Printable view of Expense Report and/or Travel Authorization/Cash Advance is different than online view. | UW-Madison employee needs to call the DoIT Help Desk. Known issue and central admin is working on a solution. If user needs a printed version, use the "Print Screen" option on PC while viewing Expense Report and/or Travel Authorization/Cash Advance online. |
| 10. | UW-Madison employee has problems when using Internet Explorer 8 and Safari 4.x on Mac OS X 10.4 (Tiger) and 10.5 (Leopard) . Other browsers and operating systems may work, but user may encounter unforeseen problems if using an unsupported browser. |
DoIT Help Desk KB: |
| Topic | Solution |
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